Business Analyst

Company Description

Publicis Sapient is a digital transformation partner helping established organizations get to their future, digitally enabled state, both in the way they work and the way they serve their customers. We help unlock value through a start-up mindset and modern methods, fusing strategy, consulting, and customer experience with agile engineering and problem-solving creativity. United by our core values and our purpose of helping people thrive in the brave pursuit of next, our 20,000+ people in 53 offices around the world combine experience across technology, data sciences, consulting, and customer obsession to accelerate our clients’ businesses through designing the products and services their customers truly value.

Overview

As a Business Analyst within our Digital Consulting practice, you will be the critical link between business stakeholders and delivery teams, ensuring digital products and solutions are designed, configured and implemented to achieve meaningful business outcomes.

This is more than requirements gathering. You'll work at the intersection of business strategy, customer needs and technology, helping clients define the right solutions while collaborating with strategists, designers, engineers and data specialists to bring them to life.

You'll facilitate discovery, uncover opportunities, challenge assumptions and translate complex business needs into clear, actionable requirements. Your ability to connect people, processes and technology will play a key role in delivering products that create measurable value for our clients.

If you enjoy solving complex problems, influencing stakeholders and shaping digital experiences from concept through delivery, we'd love to hear from you

Responsibilities

• Partner with clients and stakeholders to understand business objectives, challenges and opportunities, facilitating discovery workshops, solution walkthroughs and requirement validation sessions.
• Translate business needs into clear functional requirements, user stories, acceptance criteria, process maps and solution designs that enable successful delivery outcomes.
• Develop deep product knowledge, including capabilities, roadmaps and best-practice configurations, to design scalable, customer-centric solutions aligned to business goals and technical architecture.
• Identify gaps between client requirements and product functionality, recommending enhancements, alternative approaches and future product opportunities.
• Collaborate closely with developers, architects and delivery teams to support solution configuration, testing and validation, ensuring business requirements are met.
• Produce high-quality documentation, including functional specifications, business process maps, user guides, training materials and release communications.
• Lead training, knowledge transfer, change management and adoption activities to support business readiness and successful implementation.
• Analyse product performance, system usage and user feedback to drive continuous improvement while staying current with emerging technologies, industry trends and digital best practices.

Qualifications

• 3-7 years' experience as a Business Analyst, Product Consultant, or similar role within a technology consulting, product or digital transformation environment.
• Experience working with enterprise and SaaS platforms such as CRM, ERP, Customer Experience, Analytics, or Content Management solutions.
• Proven ability to translate business processes and stakeholder needs into solution designs, product configurations, functional requirements, user stories and process flows.
• Strong analytical thinking, problem-solving and stakeholder management skills, with the confidence to navigate complex challenges and influence outcomes.
• Excellent communication and facilitation skills, with the ability to engage and build relationships across both business and technical teams.
• Experience working within Agile delivery environments and modern product teams.
• A collaborative, growth-oriented mindset with a passion for continuous learning and delivering exceptional client outcomes.

Nice to Have

• Experience working with APIs, integrations and data concepts.
• Exposure to industries such as Financial Services, Retail, Automotive, Government or Telecommunications.
• Agile, Scrum, Product Management or technology platform certifications.
• Experience supporting large-scale digital transformation or modernisation programmes.

Don't meet every requirement? That's okay. We recognise that great talent comes from a variety of backgrounds and experiences, and we encourage you to apply if you're excited about the opportunity and believe you can make an impact. At Publicis Sapient, we value diverse perspectives, curiosity and a willingness to learn.

Please note: To be considered for this opportunity, applicants must currently reside in New Zealand and hold unrestricted working rights. Unfortunately, we are unable to provide visa sponsorship or consider overseas applications for this role at this time. If you're available to join in the near term, that's certainly a bonus, but we welcome applications from all qualified candidates who meet the role requirements.

Additional Information

As part of our dedication to an inclusive and diverse workforce, Publicis Sapient is committed to Equal Employment Opportunity without regard for race, color, national origin, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at [email protected]