Support Engineer

Build a Career That Builds Your Future - with PulteGroup!

Welcome to PulteGroup where we believe in building more than just homes-we believe in building inspired employees, meaningful careers, and a legacy of excellence. If you're looking for work that moves you, a team that values your ideas, and a company that brings you pride, you’ve come to the right place.

As one of the nation’s largest and most respected homebuilders, PulteGroup offers opportunities to grow within a Fortune 500 company that’s consistently recognized as a Fortune 100 Best Company to Work For and a certified Great Place to Work. We’re driven by the bold purpose of Building Incredible Places for People to Live Their Dreams.

For over 70 years, we’ve been building more than homes-we’ve been building trust, innovation, and a culture where every team member is empowered to thrive. Join a company that champions inclusion, celebrates diversity, and supports your personal and professional journey.

Headquartered in vibrant Atlanta, Georgia, and operating in over 45 markets nationwide, we’re proud to build homes through our trusted family of brands-including Innovative Construction Group, Centex, Pulte Homes, Del Webb, DiVosta Homes, American West, and John Wieland Homes and Neighborhoods, Pulte Mortgage, PGP Title, Pulte Insurance Agency -all united under the PulteGroup name.

Apply now and discover a career where your contributions are valued, your growth is supported, and your work makes a lasting impact

Job Description Summary

The Support Engineer primary responsibilities include participating in IT projects as a representative for the Team and developing a deep functional and/or technical understanding to become the subject matter expert on designated Pulte applications. Provides second-level customer support by serving as an escalation point to less senior staff. Reviews and interprets security policies to maintain user access procedures and provides leadership and mentoring to less senior staff. The position requires a flexible schedule that may include weekends, evenings, or holidays.

Primary Job Responsibilities

• Participates in enterprise-wide, business impacting IT project implementations as a representative of the Team communicating support processes and procedures and developing associated support documentation.
• With limited guidance, evaluates business application project readiness for support transition and collaborates to remove obstacles.
• Prepares the team for new applications and systems going live, providing initial guidance during the transition.
• Provides guidance to project and vertical teams regarding user administration and ensures compliance with existing security policies.
• Develops a deep functional and/or technical understanding to become the subject matter expert on designated Pulte applications, liaising with the owing application teams, performing analysis of relevant cases, and providing training and support to other team members.
• Develops a deep technical understanding to specialize in at least two outside technologies in use at Pulte, performing support such as upgrades, logging vendor support cases, and training team members in their use.
• Reviews and interprets existing policies to maintain user access tracking and approval procedures.
• Participates in cross-functional incident management initiatives including root-cause analysis as needed.
• Partners with cross-functional standing teams and committees on a scheduled cadence.
• Directs the resolution of moderate-to-highly complex cases referred by less senior staff, providing second-level support.
• Provides mentoring to less senior staff.
• Identifies process gaps or areas for improvement and recommends or implements solutions within department.
• Participates in candidate interviews and provides input for hiring decisions.
• Specific duties and administrative responsibilities may vary by team.
• Perform other duties as assigned.

Career Level (P1)

Organizational Impact:

• Works to achieve day-to-day objectives with limited impact beyond the level area.
• Work is of limited scope, typically on smaller, less complex projects or task- related activities.
• Work is closely supervised.

Leadership & Talent Management:

• Not applicable - Jobs at this level are focused on self-development.

Knowledge & Experience:

• Requires theoretical knowledge typically obtained through specific education and training.
• Minimum high school diploma or equivalent (GED) required.
• Typically requires a university degree or equivalent experience and 0-2 years of prior relevant experience.

Required Skills

• Customer support experience in a call center environment for medium to large size customer bases
• Computer hardware and software support experience for medium to large customer bases
• Extensive experience supporting Microsoft products
• Experience using corporate-level help desk and call tracking software
• Experience representing the team on department-wide projects
• Specialized experience in at least two enterprise technologies in use at Pulte is highly preferred
• Clear, professional written and verbal communications skills
• Ability to provide technical mentoring to less senior team members
• Exceptional web-based application, computer, and generalized networking troubleshooting skills to solve moderate-to-highly complex cases escalated by level one technicians
• Ability to analyze computer software and hardware problems and recommend/implement solutions for moderate-to-difficult cases
• Ability to interact with customers and represent IT to the business
• Must be able to interpret and implement operating policies and practices
• Subject Matter Expert on at least one Pulte in-house application (skill acquired on the job) and escalation point for team
• Ability to lead team-based process improvement initiatives
• Expertise with Windows Operating Systems (OS) is required; expertise with Mac and Windows is strongly preferred
• Expertise with Outlook and proficiency with other Microsoft Office suite products is required
• Proficiency with Android, Apple iOS and Windows Mobile are required; expertise is preferred
• Competency with cloud-based Microsoft administration technologies
• Familiarity with Dell and/or other common user computing device vendors is required

Required Licensing, Registration and/or Certifications

• Microsoft system certifications or equivalent 3-5 years' client technical support required

Physical Requirements:

• Not applicable

PulteGroup, Inc. and its affiliates do not accept unsolicited resumes from individual recruiters or third party recruiting agencies (collectively, “Recruiters”) in response to job postings. If Recruiters nevertheless submit one or more unsolicited resumes to any employee at PulteGroup, Inc. or its affiliates without a valid written agreement in place for this position, it will be deemed the sole property of PulteGroup, Inc. and its affiliates. No fee will be owing or paid to Recruiters who submit unsolicited candidates, in the event the candidate is hired by PulteGroup, Inc. or its affiliates as a result of the referral, without a written agreement between PulteGroup, Inc. and through any means other than via our Applicant Tracking System.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. We will provide a reasonable accommodation to a qualified applicant with a disability that will enable the individual to have an equal opportunity to participate in the application process and to be considered for a job.

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Pulte Homes of Minnesota is an equal employment opportunity/affirmativeaction employer.

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