Microsoft Dynamics 365 (D365) Developer

We are seeking experienced Microsoft Dynamics 365 (D365) Developer with deep expertise in designing, implementing, and scaling enterprise-grade CRM solutions on the Microsoft platform.

Key Responsibilities

• Design and deliver end-to-end architecture for Dynamics 365 Customer Engagement (CE) solutions, including Sales, Customer Service, Field Service, and Omnichannel
• Translate business requirements into scalable, secure, and high-performing CRM solutions
• Lead solution design across Microsoft Power Platform, ensuring optimal use of Power Apps, Power Automate, Power BI, and Power Virtual Agents
• Architect and implement robust customer service solutions, including case management, SLA management, knowledge base systems, and service automation workflows
• Define integration strategies across enterprise systems using Azure services, REST APIs, and middleware platforms
• Design and implement scalable, event-driven architectures across CRM and external systems
• Ensure best practices in Dataverse design, including data modelling, governance, and security architecture
• Collaborate closely with business stakeholders, product owners, and engineering teams to deliver aligned and future-ready solutions
• Provide technical leadership, guidance, and governance across CRM implementation programs
• Support CRM modernization initiatives and customer experience transformation programs

Required Skills & Experience

• Min 5 years of hands-on experience with Microsoft Dynamics 365 CRM / Customer Engagement modules (Sales, Customer Service, Field Service, Omnichannel)
• Deep functional understanding of Customer Service operations, including Case management, Knowledge management, SLAs and service processes, Customer interaction workflows
• Proven experience in architecting enterprise-scale D365 solutions
• Strong expertise in Microsoft Power Platform: Power Apps, Power Automate (preferred), Power BI, Power Virtual Agents
• Hands-on development experience with C#, .NET, JavaScript, Plugins, custom workflows, Dynamics 365 SDK
• Strong experience with Microsoft Dataverse, including entity modelling, security roles, and data governance
• Integration experience with Azure services, REST APIs, Middleware platforms, Enterprise systems (ERP, data platforms), Identity systems such as Azure AD
• Experience designing scalable integration architectures and distributed/event-driven systems.
• Understanding of CRM transformation programs and digital customer experience platforms

Preferred Qualifications

• Experience working in large-scale enterprise environments with complex system landscapes
• Exposure to cloud-native architecture and modern integration patterns
• Experience with Amazon Connect (AWS Connect) is a plus
• Strong stakeholder management and communication skills

Skills

Microsoft Azure, Governance, Cloud Native Architecture, Azure Cloud Services, Operational Delivery Teams, Data Design, Microsoft Dynamics 365, Enterprise Systems, Sla Management, Solution Architecture, Customer Service, Case Management, API, Stakeholder Management, Powerapps, Customer Service Solutions, Business Requirements