ServiceNow Consultant (Senior Associate)

Job Description & Summary

We’rea team that transforms vision into tech-enabled reality. We look for those who see technology not just as tools or platforms, but as the invisible infrastructure behind strategy, performance, and growth. We turn bold ideas into scalable, secure, and human-centered solutions.

SHAPING TOMORROW

Make a real impact, today, and tomorrow, through work that matters. Here, you will tackle today’s toughest challenges with a future-focused mindset;soour clients turn to us first when it matters most.

Make a real impact

In this dynamic environment, we are looking for an ambitious and self-drivenServiceNow Consultant - Senior Associateto join our Technology Advisory team in Athens.

• Design andguide the implementation ofServiceNow ITSM solutionsaligned with business needs and ITIL best practices, across Core Modules

• Translate client requirements into working solutionsand supportconfiguration & customizationofthe relevant modules such asITSM,ITOMorCSMmodulesetc.

• Driveprocess improvements and automationto enhance efficiency

• SupportITSM framework adoptionand operational integration,focusing onthe core processesof incidentmanagement, problem management, service management,demandand portfolio management, amongother.

• Delivertraining and enablementto users and stakeholders, whenrequired

• Buildreports and dashboardsto track KPIs and performance

• Drive end-to-endprojectmanagement of ServiceNow engagements-owning scope, schedule, budget, and stakeholder governance

• Contribute tooperating model designand ServiceNow transformations

• Contribute tobusiness developmentby supporting proposalsdevelopment, RFP/RFI responses, and solution pitches(includingthe buildingeffortandsolution licensingestimates)

What you bring matters

• University degree in Computer Science or other relevant fields; advanced degrees (MBA, Master’s) are a plus

• Experience inServiceNow and ITSM (ITIL-based processes)

• Hands-on experience with ServiceNow modules (ITSM, workflows, CMDB, etc.)

• Experience inBanking or Energy sectorsis highly appreciated

• Proven experience delivering ITSM/ServiceNow projects

• Understanding of IT Governance and Operating Models

• Experience leading workstreams or mentoring junior team members

• Ability to deliver solutions from concept to execution

• Strong communicationskills with both technical and non-technical stakeholders

BRING YOUR BEST, EVERYDAY

Your skills, integrity, and curiosity make the difference. At PwC Greece, we match that with an environment that brings out your best every day - supported by people who inspire, challenge, and grow with you.

What we offer goes beyond a competitive package.It’sabout creating the conditions for you to learn, belong, and deliver impact. That means:

• Your work-life balance supported by a hybrid working model

• Your creativity sparked in collaborative office spaces

• Your career growing through local and global opportunities

• Your development advanced with continuous learning and certifications

• Your well-being cared for with extra leave days and wellness initiatives

• Your perspectivevaluedin an inclusive team where your impact matters

Want to unlock new value by applying your unique perspective and talents? At PwC Greece, you lead by example. Our standards for quality and care are high-and together we surpass them. We redefine possibilities for our clients and communities.

Challenge accepted?

Our circle of connection matters-it'sat the heart of what we do. Click here (PwC life)

All applicants will be acknowledged and treatedinthe strictest confidence.