IAM Operations Manager-Cyber Managed Services - Operate

Industry/Sector

Specialism

Management Level

Job Description & Summary

The Opportunity

Join our Acceleration Center India and help shape the future of business for our diverse client portfolio across geographies and jurisdictions. You’ll work at the heart of global teams across Advisory, Assurance, Tax and Business Services-solving real client challenges through connected collaboration. We’ll help you grow your skills so you can go further. With hands-on learning, cutting-edge tools and an inclusive culture, this is your opportunity to do inspiring work that makes a difference-every day.

As a IAM Operations Manager-Cyber Managed Services - Operate you will lead operational delivery across identity and access management activities, helping protect client systems and data through incident response, access governance, and ongoing monitoring within our Advisory practice. As a Manager you will coach teams, manage workstreams, and use your knowledge of business operations and technology to guide performance, resolve issues, and deliver consistent outcomes. In this role at PwC, you will coordinate shift activities, review escalations, support service levels, and contribute to process improvements across cybersecurity operations in a managed services environment.

Responsibilities

- Leading cybersecurity operations across assigned shifts for identity and access management, security monitoring, vulnerability management, and security operations

- Validating incident triage, escalation handling, and response actions for access requests, alerts, and vulnerabilities

- Monitoring ticket queues, service levels, backlog trends, and response times across multiple operational workstreams

- Coordinating handoffs, shift logs, and status reports to support continuity of service and clear communication

- Coaching analysts on triage methods, workflow adherence, documentation practices, and escalation criteria

- Reviewing case details, incident evidence, and remediation actions to support accurate resolution and record keeping

- Tracking operational health checks for SIEM, EDR, IAM, scanning tools, firewall logs, and cloud telemetry sources

- Identifying recurring issues and routing them to platform, engineering, or tower leads for resolution

- Supporting major incident response by directing timelines, communication, and task prioritization during the shift

- Applying security incident management, threat detection, and vulnerability management skills to improve workflow performance

- Identifying opportunities for automation, alert tuning, and workflow refinement using scripting and SOAR concepts

What You Must Have

- At least a Bachelor's degree

- At least 4-8 years of experience

- Oral and written proficiency in English required

What Sets You Apart

- Preference for at least one of the following fields of study: Business Studies, Computer and Information Science, Information CyberSecurity, Information Technology, Management Information Systems

- At least one of the following: One or more certifications aligned to incident response and cyber defense, including GIAC (eg., GCFA, GCIA, GCIH) or equivalent incident response credentials

- Demonstrating IAM operations leadership across cybersecurity managed services and shift coordination

- Managing SOC, SecOps, vulnerability, and identity workflows in 24/7 environments

- Coaching analysts through triage, escalation handling, and documentation practices

- Utilizing SIEM, EDR, ITSM, IAM, and vulnerability management tools

- Communicating clearly with client stakeholders during incidents and operational handoffs

Travel Requirements

Job Posting End Date