Systems, Reporting & Automation - Senior Associate

Industry/Sector

Specialism

Management Level

Job Description & Summary

The Opportunity

Join our Acceleration Center Mexico and help shape the future of business for our diverse client portfolio across geographies and jurisdictions. You’ll work at the heart of global teams across Advisory, Assurance, Tax and Business Services-solving real client challenges through connected collaboration. We’ll help you grow your skills so you can go further. With hands-on learning, cutting-edge tools and an inclusive culture, this is your opportunity to do inspiring work that makes a difference-every day.

As a Systems, Reporting & Automation Senior Associate you will strategically manage PwC’s external workforce-including independent contractors, suppliers, and JBRs-so engagement teams can access the right talent quickly and confidently. We centralize and standardize how external talent is sourced, onboarded, engaged, managed, paid, and off boarded bringing consistency, transparency, and alignment with firm policies across internal initiatives and client engagements.

The Technology Strategy and Governance Senior Associate is responsible for assisting with technology enhancements that will support the external talent organization's objectives, from strategy and design through implementation and ongoing operations, while also expanding the team's knowledge of available tools to maintain our alignment with compliance, the pace of technology and firm integrations. Additionally, responsible for assessing compliance with policies and procedures, evaluating system of internal controls, reporting, governance, data, and stakeholder engagement.

Responsibilities

• Demonstrating knowledge of vendor management system functionality, reporting and related workflow;
• Understanding MSP (Managed Services Providers) and VMS (Vendor Management System);
• Writing, communicating, facilitating, and presenting cogently, to and/or with external stakeholders and all internal staff and management;
• Participating on calls with internal clients and functional teams in support of vendor management system activities;
• Partnering with key stakeholder teams to understand contingent worker business needs, including labor forecasts, trends, and impacts to internal systems, billing and other related topics;
• Resolving and escalating issues from the business, contingent workers on assignment, and/or external or offshore suppliers providing quality feedback through issue resolution;
• Showcasing proven experience in continuous process improvement, key performance measurement, and trend analysis;
• Innovating, identifying or creating opportunities for automation in support of Firm and/or LoS/Segment Human Capital and business requirements;
• Liase with internal teams to review metrics, communicate system outages and/or impacts, and ensure adherence to quality.
• Preparing reports and analyses for the contingent worker program utilizing large and complex data files;
• Supporting teams with reporting and analytics to substantiate program success;
• Conducting targeted inquiries, control testing, and vulnerability assessments to identify risks and drive resolution;
• Collaborate with stakeholders to obtain necessary information, perform walkthroughs, and test controls;
• Document audit findings and provide clear, actionable recommendations for remediation and process improvements;
• Supporting change management and communications related to vendor management system, policies and standards with internal and external stakeholders;
• Facilitating the capture, creation, and dissemination of knowledge documentation and related material within internal and external team as it relates to vendor management system;
• Supporting the management of key meetings, creating materials, and delivering presentations;
• Participating and collaborating with others on special projects, as assigned; and
• Demonstrating proficiency with Microsoft 365 Suite (Word, Excel, PowerPoint, Power BI), with preferred skills in Agentic AI, Automation, Alteryx, and ServiceNow.

What You Must Have

- At least a Bachelor's degree Diploma or the equivalent degree

- At least 2 years of experience

- Oral and written proficiency in English required

What Sets You Apart

- Preference for a Bachelor's degree

- Turning HR data into reporting insights and automation ideas

- Applying HR systems knowledge across employee life cycle processes

- Using AI fluency and digital tooling for process improvement

- Interpreting data to guide recommendations and documentation administration

- Navigating changing priorities while supporting teams and clients

Travel Requirements

Job Posting End Date