Lead Release Manager

As passionate about our people as we are about our mission.

Why Join Q2?

Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally. Our mission is simple: build strong and diverse communities through innovative financial technology-and we do that by empowering our people to help create success for our customers.

What Makes Q2 Special?

Being as passionate about our people as we are about our mission. We celebrate our employees in many ways through our year-round Q2 ChangeMakers awards program and global moments of recognition and connection. We invest in the growth and development of our team members through ongoing learning opportunities, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun and giving back together. From company-wide volunteer days to events like our Q2 Homecoming Week-featuring learning, community service, and culture-building experiences-we create opportunities to connect, grow, and make an impact.

Q2 is seeking a Lead Release Manager to ensure software changes are delivered safely and predictably across our digital banking platform. You'll play a pivotal role in release governance and customer delivery while navigating complex environments and evolving technologies.

As part of our Software Delivery organization, you'll work across Engineering, Product, and customer-facing teams to drive informed decisions and effective coordination. We're looking for someone with sound judgment, exceptional organizational skills, and the curiosity to challenge existing practices and make software delivery simpler, safer, and more efficient.

RESPONSIBILITIES

• Lead release readiness reviews, challenge unresolved risks, and ensure approval requirements are met.
• Co-lead the Change Advisory Board (CAB) as a regional champion, driving risk-based decisions and consistent change governance.
• Coordinate release readiness across multiple product lines, ensuring dependencies, documentation, and communications are addressed.
• Coordinate customer-specific software updates by validating scheduling data, identifying inconsistencies, and confirming dependencies with accountable teams.
• Deliver clear, timely communications to customers and internal stakeholders regarding releases and planned updates.
• Facilitate alignment between Support, Product, and Engineering on customer-impacting defect priorities and their implications for upcoming releases.
• Challenge existing release workflows and drive measurable improvements in delivery reliability and efficiency.
• Partner with Engineering and AI enablement teams to identify automation opportunities, define requirements, and validate solutions that reduce manual effort and improve accuracy.

EXPERIENCE & QUALIFICATIONS:

Required

• Typically requires a Bachelor's degree in a related field and 9-12 years of relevant experience in software release management, software engineering, product delivery, or related disciplines.
• Demonstrated success independently coordinating complex software releases or production delivery across multiple product teams and organizations.
• Strong understanding of the Software Development Life Cycle (SDLC), CI/CD pipelines, software testing, deployment workflows, and modern software delivery practices.
• Experience with Change Advisory Boards (CAB), production change approvals, and higher-risk changes, including risk assessment and mitigation.
• Strong stakeholder management and facilitation skills, with the ability to challenge assumptions, engage technical experts, and drive decisions and accountability across teams.
• Strong analytical skills with experience validating operational data, identifying inconsistencies, and managing competing schedules and priorities.
• Demonstrated success challenging existing processes, identifying inefficiencies, and driving measurable operational improvements.
• Excellent written and verbal communication skills, with the ability to clearly convey release risks, changes, and impacts to technical teams, customers, and executive leadership.

Preferred

• Experience with progressive delivery, phased rollouts, artifact promotion, or cell-based architectures.
• Experience with automated release controls, quality gates, or deployment governance.
• Familiarity with AI-enabled workflows, MCP integrations, or process automation.
• Knowledge of DORA metrics and software delivery performance measurement.
• Experience with Jira, Confluence, GitLab, Jenkins, or similar tools.
• Experience in financial technology, digital banking, or regulated SaaS environments.

• Coordinate with Engineering groups and monitor associated software release notes for all component parts of the Q2ebanking software solutions
• Establish Engineering completeness criteria including component dependencies to gate the delivery of releases into QA for testing
• Coordinate with QA group and monitor releases in testing
• Establish QA completeness criteria for release of successfully tested software component and their dependencies to gate the delivery of releases to Implementation groups
• Maintain release baselines (versions of all compatible solution components) and updates for new and existing external customers
• Serve as a liaison between business units to guarantee smooth and timely delivery of software packages to our Implementations and Support teams
• Promote updates to administrative Windows application in a Data Center environment
• Maintain records to identify cross-module compatibility of software versions
• Responsible for ensuring that all security, availability, confidentiality and privacy policies and controls are adhered to
• Answer questions and serve as source of knowledge for application releases

EXPERIENCE AND KNOWLEDGE:

• Bachelor’s degree in related field and 9-12 years in a software release management role
• Experience managing, controlling and tracking releases with successful delivery
• Experience with and knowledge of the following concepts and technologies:
• Software Configuration Management
• Software Release Management
• Release notes and documentation processes
• Windows 7, Windows 2003/2008 Server
• SVN (preferred), GIT, and other Source Repository tools
• Salesforce or other Case Management software
• General knowledge of the software development life cycle (SDLC) processes

• Manage multiple product releases in a fast pace environment

This position requires fluent written and oral communication in English.

Health & Wellness

• Hybrid Work Opportunities

• Flexible Time Off

• Career Development & Mentoring Programs

• Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents

• Community Volunteering & Company Philanthropy Programs

• Employee Peer Recognition Programs - “You Earned it”

Click here to find out more about the benefits we offer.

Our Culture & Commitment:

We’re proud to foster a supportive, inclusive environment where career growth, collaboration, and wellness are prioritized. And our benefits go beyond healthcare-offering resources for physical, mental, and professional well-being. Click here to find out more about the benefits we offer. Q2 employees are encouraged to give back through volunteer work and nonprofit support through our Spark Program (see more). We believe in making an impact-in the industry and in the community.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status.