Technology Services Controller (MCX & Telecom))

About Hamad International Airport:

Hamad International Airport enjoys a dominant position in the aviation industry. Our passenger volumes are on a steady and fast-growing path thanks to an unprecedented facility expansion that enhanced operational capacity and will drive business growth in the next years.

About the role

This role will be responsible for the engineering, implementation, integration, operation, and lifecycle support of Mission-Critical Services (MCX) and enterprise telecom platforms used in a 24x7 airport environment. The role ensures that MCPTT, MCVideo, MCData, private LTE/5G and associated telecom services remain secure, resilient, interoperable, and available for operational users.

Key Responsibilities:

Provide technical and operational support for MCX services, including Mission-Critical Push-to-Talk (MCPTT), MCVideo, MCData, dispatching, recording, location, group management, and related application services.

• Support the design, implementation, integration, testing, and acceptance of MCX solutions over private LTE/5G networks, including connectivity with radio, telephony, dispatch, recording, and external communication platforms.
• Configure and troubleshoot MCX users, talk groups, service profiles, priorities, pre-emption, emergency calls, floor control, multimedia sessions, device onboarding, and application access
• Support private mobile network service integration across RAN, EPC/5GC, IMS and MCX application layers, and coordinate end-to-end incident resolution with mobile-network, cybersecurity, infrastructure, and vendor teams.
• Monitor service health, availability, capacity, performance, alarms, license utilization, and quality indicators; identify degradation and take corrective action before operational impact.
• Troubleshoot MCX and telecom incidents using application logs, platform alarms, SIP/SDP traces, RTP analysis, packet captures, RTMT, CDR/CMR, gateway diagnostics, and mobile-network performance information.
• Perform root-cause analysis for recurring incidents and implement corrective and preventive actions through approved incident, problem, and change-management processes.
• Develop and maintain high-level and low-level designs, configuration records, interface documents, test plans, acceptance criteria, standard operating procedures, recovery procedures, asset records, and support documentation.
• Plan and execute upgrades, migrations, patches, capacity expansions, technology refreshes, endpoint replacements, and end-of-life remediation with minimum disruption to live airport operations.
• Apply security controls to MCX and telecom infrastructure, including secure configuration, identity and access management, certificate management, network segmentation, logging, vulnerability remediation, backup, restoration, and disaster-recovery readiness.
• Coordinate with internal stakeholders, telecom operators, OEMs, system integrators, managed-service providers, and support partners to meet service levels and business requirements.
• Participate in planned maintenance, major-incident response, service restoration, and operational support outside normal working hours when required.
• Identify service-improvement opportunities that enhance resilience, user experience, operational efficiency, maintainability, and total cost of ownership.
• Ensure all activities comply with organizational governance, safety, quality, change-control, cybersecurity, and airport operational requirements.