OPERATIONS CONTROLLER-TRANSPORT

JOB TITLE: OPERATIONS CONTROLLER-TRANSPORT

About This Job:

Q-Sourcing

Limited trading as Q-Sourcing Servtec is a man power management solutions firm

operating in the East African Region in the countries of Uganda, Kenya,

Tanzania, Rwanda, and South Sudan.

On behalf of

our client, we are looking for a competent, skilled, and experiencedOperations Controller to work in Nairobi, Kenya

Job Summary:

Contribute

to an effective service delivery through the handling, monitoring and control

of shipments from start to finish within required specifications and in

accordance with agreed policies / procedures and local legislation.

DUTIES

& RESPONSIBILITIES:

Operations

·Carry out the opening of shipment files including

allocating a shipment file number, establish and obtain

·landside and transport rates, 3rd party Service

provider costs and quality assure that the rates on the

·shipping line invoice are in accordance with buying

rates.

·Receive shipment pre-alert documents and Quality

Control (QC) for completeness, correctness, validity and

·any other relevant parameter

·Ensure all documentation including confirmation of the

shipment details are obtained and is provided to the

·clearing department and that the consignee has been

appropriately notified and status report updated.

·Gather cargo and origination information, buying and

selling rates from the relevant office and finalise,

·agree, and arrange the shipping method with the client

and international offices.

·Facilitate a responsive turnaround time and internal

handover of documents by monitoring cargo arrival

·against the bookings with the shipping lines or

Airlines and ensuring order / indent facilitation.

·Monitor and track success of services and nature of

failures to ensure continuous development within Operations.

·Custodian of ensuring all shipments are cleared,

released and delivered withing stipulated time frames.

·Remain abreast of a variety of geographic landscape to

offer informed guidance to clients and stakeholders (internal and external

documentation as per customer requirements.

·Coordinate preparation, issuance, transmission &

filing of relevant transport documents such as Road

·Consignment Notes, weighbridge receipt and PODs’.

·Reconciliation of delivered shipment i.e.. loaded vs

delivered quantities against the shipping documents to identify variances,

thereafter, addressing such variances according to set procedures &

contract provisions

Operational

Finance

·Ensure all accruals for the individual shipments are

captured and accurate in the month of the revenue

·recognition of the file. Any demurrage

/detention/storage should be accrued for prior to actual invoices

·being received.

·Assist in the timeous and efficient closeout related

to shipments by tracking and tracing client shipments

·from indent, to P.O.D. and invoice payment.

·Obtain completed clearing instruction from the client

and timeously advise the clearing agent/client to

·forward original bill of landing to handover file to

entries for further processing. Controller must verify

·information on BL/ HBL / AWB against the information

on Invoice and Packing list and any other supporting

·documents such as permits / certificates prior to

submission to Customs clearing team.

·Work towards ensuring invoice to client is similarly

aligned to the estimate that was issued before business

·was acquired.

·Ensure all anticipated or forecasted accruals are

captured for invoicing purposes noting of the nature of

·shipment and geographic landscape.

·Drive the timeous issuing of invoices to client with

the relevant stakeholders (Finance team, GSC etc)

Client

Engagement

·Proactively Interact with clients to keep them

informed by notifying them of the arrival, clearance, dispatch &

loading/offloading of shipments and provide general assistance to Controllers

in respect of updating the relevant systems with respective milestones.

·Coordinate shipments end to end and acting as a

contact person for the client by updating them throughout

·the product shipment lifecycle.

·Drive client retention by ensuring operational

efficiency and excellent communication to client and internal and external

stakeholder within Operations.

·Minimize client escalation by addressing all issues

client raises and seek support when required from the relevant stakeholder to

ensure client satisfaction.

·Offer the client the best solution by working with the

product, pricing and procurement team in solution development.

·Establish and develop strongly valued relationships

with all carriers, agents and internal and external

·customers with the purpose of increasing confidence in

and the reputation of the business driving brand awareness and loyalty.

·Ensure all client queries / complaints are resolved

timeously and, in a manner, which satisfies the query / complaint.

·Custodian for ensuring the client KPIs are met and

achieved.

Compliance

·Ensure that all activities in the area of

responsibility are compliant with company specific regulations and aligned with

Global SOPS and Business Rules

·First point of contact for the client on customs

queries and work with the subject matter experts in addressing the client

queries.

·Work with the customs team and revenue authority

office during document compilation to ensure all required documents submitted

and compliances are met before shipment arrives.

·Critically engage with the Revenue authority around

tariffs and pricing to ensure alignment with in-county legislation and

adherence to compliance practices.

·Daily / Monthly / Weekly reporting which include but

are not limited to Exception reporting / Unbilled reports/ Volume reports /

Status reports/ WIPS and ACCRUALS).

KNOWLEDGE, SKILLS, AND EXPERIENCE:

• Minimum Diploma in Supply Chain, Logistics,

  Transport Management, Port Operations or equivalent with a minimum experience

  of 3years.

• Customs Clearance accreditation - is an added

  advantage.

• Freight Forwarding certificate
• Excellent Communication skills
• Decision-making, problem-solving, creativity
• Analytical skills, attention to detail
• Ability to interact at a high level with

  clients, senior management, and authorities

• Ability to work in a team environment

·Ability to

work independently with minimal supervision

Interested

and qualified applicants should submit their applications through the link

below.

Note:

Only shortlisted applicants will be

contacted.

Q-SOURCING SERVTEC IS AN EQUAL

OPPORTUNITY EMPLOYER. ANY SOLICITATION WILL LEAD TO DISQUALIFICATION.

Requirements

• Minimum Diploma in Supply Chain, Logistics,

  Transport Management, Port Operations or equivalent with a minimum experience

  of 3years.

• Customs Clearance accreditation - is an added

  advantage.

• Freight Forwarding certificate
• Excellent Communication skills
• Decision-making, problem-solving, creativity
• Analytical skills, attention to detail
• Ability to interact at a high level with

  clients, senior management, and authorities

• Ability to work in a team environment