Middle UX Researcher

The researcher analyzes user signals that may impact company goals together with the product team. The most interesting insights get picked up and worked through end-to-end.

Problem Hypothesis - The team formulates a problem for each insight and gathers as much information as possible about it. The researcher conducts interviews or usability tests with users to pinpoint exactly when and why the problem occurs.

Solution Hypothesis - The team designs several possible solutions, and the researcher validates each one with clients to confirm it meets their needs and is usable. Once validated, the solution moves into development.

By introducing a dedicated UX Researcher role, the company reduces the cost of testing hypotheses and ships functionality users actually expect. Over time, the role grows into organizing and running design sprints, actively coaching the product team to conduct research independently, and acting as an internal research resource for other teams. It also means taking a broad view of how each new product or feature fits into the current product and its future direction - owning changes to customer experience and tracking how the product ultimately reaches customers. Part of the time goes beyond core research into improving discovery processes, e.g., implementing an on-site survey tool or launching a satisfaction metric.

Tasks:

• Build and maintain a customer knowledge base
• Teach the team to run interviews and usability tests independently
• Participate in product planning
• Organize and run design sprints; serve as an internal research resource for other teams
• Contribute to improving discovery processes (e.g., on-site surveys, satisfaction metrics)

Requirements:

• 3+ years of experience in UX Research
• Experience building and developing products starting from the customer: interviews, tests, surveys, observations
• Strong grounding in qualitative methods, especially in-depth interviews (genuinely enjoys running them)
• Experience with quantitative methods (surveys, etc.)
• Full-cycle research experience: study scoping/grooming, outreach, and participant recruiting
• Experience implementing CustDev practices within working teams
• Comfortable with high-uncertainty tasks and able to adapt existing methods to new contexts
• Able to gather all information needed to work effectively
• Reliable with deadlines and capable of planning own workload
• Strong team player who can see tasks in a wider context and ask the right questions
• High working pace; pushes themselves and colleagues
• Autonomous and proactive; turns research findings into concrete actions
• Fluent English and Russia required.

Nice to have:

• Background in statistics/analytics
• Experience in trading or another regulated industry
• Experience at Robinhood
• Experience with a multi-market product
• Experience building research ops from scratch
• Knowledge of Spanish, Portuguese, Thai, or Arabic

What we offer:

• Remote work model;
• Competitive remuneration;
• Friendly, enjoyable and positive environment.