Customer Engineer, IoT Connectivity Systems

Company:

Qualcomm China

Job Area:

General Summary:

Join Qualcomm's Hardware Customer Engineering team to support IoT connectivity solutions and customer product enablement. This role combines customer-facing technical support, connectivity systems expertise, and system-level hardware engineering. You will collaborate with customers and ecosystem partners to drive product commercialization through hardware bring-up, design reviews, connectivity validation, debugging, root-cause analysis, and system-level troubleshooting. The ideal candidate has strong hardware fundamentals, a solid understanding of embedded and MCU-based systems, and hands-on experience with connectivity technologies such as Wi-Fi and Bluetooth. A good understanding of wireless communication principles and connectivity system behavior, including RF performance, receiver/transmitter concepts, coexistence, interoperability, and troubleshooting methodologies, is highly desirable. Experience with IoT connectivity products, power optimization, and wireless certification is a plus.

Responsibilities

· Provide technical support for customer products leveraging IoT connectivity solutions.

· Drive root-cause analysis and resolution of hardware, connectivity, performance, and system-level issues.

· Perform validation, debugging, performance characterization, and design reviews across RF, antenna, power, and system integration domains.

· Collaborate with customers, ecosystem partners, and engineering teams to enable successful product development and commercialization.

· Create technical documentation and deliver customer-facing technical guidance and enablement.

Basic Qualifications

· 1+ years of experience with Wi-Fi, Bluetooth, or other connectivity technologies.

· 1+ years of experience in hardware bring-up, validation, debugging, failure analysis, or customer support.

· Strong foundation in hardware design, embedded systems, and wireless communications.

· Ability to analyze schematics, datasheets, and system-level designs.

· Hands-on experience with laboratory test and measurement equipment, including WLAN/BT test systems.

· Strong problem-solving, communication, and cross-functional collaboration skills.

· Self-driven, customer-focused, and able to manage multiple priorities.

· Effective English communication skills in a global engineering environment.

Preferred Qualifications

· Background in wireless communications, connectivity systems, or RF engineering.

· Familiarity with RF, antenna, coexistence, wireless certification, and connectivity system fundamentals.

· Familiarity with embedded and connectivity system architecture, including board bring-up, boot flow, interface debugging, and hardware-software interaction.

· Experience working with customers, ecosystem partners, ODMs/OEMs, or certification laboratories.

· Experience with Python-based scripting or test automation.

· Experience with Qualcomm® connectivity products and platforms.

· 6+ years of experience in wireless communications or related fields is preferred for consideration at higher career levels

Education

Bachelor’s degree in electrical engineering, Electronics Engineering, Computer Engineering, Communications Engineering, or a related field. A master's degree is preferred.

Minimum Qualifications:

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