Support Engineer

Company:

Job Area:

General Summary:

We are seeking an experienced Support Engineer to support and maintain internally developed test equipment across lab and production environments. This role involves hands-on hardware work, RF cabling, system troubleshooting, and IT infrastructure support. The ideal candidate will have a solid technical foundation, strong problem-solving skills, and the ability to operate independently while collaborating with cross-functional teams.

Key Responsibilities

• Test Equipment Support & Maintenance

  • Install, configure, and maintain internally built test systems and platforms

  • Support system upgrades, modifications, and hardware integrations

• Hardware & RF Work

  • Execute RF cabling, connector installation, and signal path verification

  • Perform hardware installations including installing system components in racks and hardware upgrades.

  • Troubleshoot RF and hardware-related issues to ensure optimal system performance

• Troubleshooting & Diagnostics

  • Diagnose system issues using Linux command line tools

  • Support issue resolution across hardware, software, and network layers

• IT Infrastructure Support

  • Assist with maintenance and troubleshooting of servers, network switches, and lab IT systems

    • Being able to determine if hardware is faulty and setting up replacement hardware

  • Support system connectivity, configuration, and network stability

  • Collaborate with IT teams for escalations and system improvements

• Inventory & Asset Management

  • Track, manage, and maintain internal and external (commercial) test equipment inventory

  • Support equipment audits, lifecycle management, and asset documentation

  • Coordinate movement and allocation of lab assets as needed

• Calibration & Site Support

  • Assist during calibration events and site-wide maintenance activities

  • Coordinate with calibration teams to ensure equipment readiness

• Documentation & Communication

  • Maintain accurate records of work performed, issues, and resolutions through ServiceNow workorders and tickets.

  • Provide clear updates to stakeholders on system status and progress

  • Contribute to process improvements and standard operating procedures

  • Contribute to technical papers by adding to or creating Confluence pages.

Minimum Qualifications:

OR

Associate's degree and 2+ years of Support Engineering or related work experience.

OR

High School Diploma or equivalent and 3+ years of Support Engineering or related work experience.

*Completed advanced degree in a relevant field may be substituted for up to one year (Master’s = one year) of work experience.

Preferred Qualifications:

• Bachelor's, Electronic Engineering, Electronic Engineering Technology, or equivalent military training

• 3-5 years of relevant experience in test engineering, lab support, or technical operations

• Working knowledge of:

  • RF systems, cables, and connectors

  • Linux command line troubleshooting

  • Hardware installation and system integration

  • Basic networking concepts (servers, switches, IP configuration)

Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured that Qualcomm is committed to providing an accessible process. You may e-mail [email protected] or call Qualcomm's toll-free number found here. Upon request, Qualcomm will provide reasonable accommodations to support individuals with disabilities to be able participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities. (Keep in mind that this email address is used to provide reasonable accommodations for individuals with disabilities. We will not respond here to requests for updates on applications or resume inquiries).

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Pay rangeand Other Compensation & Benefits :

The above pay scale reflects the broad, minimum to maximum, pay scale for this job code for the location for which it has been posted. Even more importantly, please note that salary is only one component of total compensation at Qualcomm. We also offer a competitive annual discretionary bonus program and opportunity for annual RSU grants (employees on sales-incentive plans are not eligible for our annual bonus). In addition, our highly competitive benefits package is designed to support your success at work, at home, and at play. Your recruiter will be happy to discuss all that Qualcomm has to offer - and you can review more details about our US benefits at this link.

If you would like more information about this role, please contact Qualcomm Careers.