IT Engineer, Staff - Top Secret Clearance Required

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General Summary:

We are seeking an experienced IT Infrastructure Engineer to support, maintain, and enhance enterprise infrastructure services supporting government mission requirements. This role is responsible for the administration, troubleshooting, optimization, and lifecycle management of Microsoft technologies, virtual desktop infrastructure, networking, vulnerability remediation, and enterprise backup solutions.

The ideal candidate will possess strong technical skills across multiple infrastructure domains and be comfortable supporting production environments, resolving complex technical issues, and participating in infrastructure projects while maintaining compliance with security and operational standards.

This position requires an Active U.S. Top Secret (TS) security clearance and the ability to maintain that clearance throughout employment.Candidates must be U.S. citizens and capable of working with sensitive and classified information in accordance with government and customer security requirements. Experience supporting classified networks, secure facilities, and environments governed by NIST, RMF, CMMC, or other federal cybersecurity frameworks.

Key Responsibilities

Microsoft Infrastructure

• Administer and support Microsoft Windows Server environments.
• Manage Active Directory, Group Policy, DNS, DHCP, file services, and print services.
• Perform server provisioning, patching, upgrades, maintenance, and lifecycle management.
• Support Microsoft Endpoint Configuration Manager (SCCM/MECM), software deployment, and endpoint compliance.
• Develop and maintain PowerShell automation and operational documentation.

Virtual Desktop Infrastructure (VDI)

• Support and maintain enterprise virtual desktop platforms such as Omnissa Horizon, Azure Virtual Desktop, or similar technologies.
• Manage desktop images, application delivery, user profiles, and platform performance.
• Troubleshoot user connectivity, authentication, and virtual desktop issues.
• Assist with platform upgrades, lifecycle management, and capacity planning.

Networking

• Support enterprise networking services including TCP/IP, DNS, DHCP, routing, VLANs, VPNs, and firewalls.
• Troubleshoot server, endpoint, and application connectivity issues.
• Work with network engineering teams to implement approved changes and resolve service disruptions.

Vulnerability Management

• Support vulnerability remediation efforts across servers, endpoints, and infrastructure platforms.
• Apply security patches, configuration updates, and hardening standards.
• Validate remediation activities and maintain compliance with established security requirements.
• Partner with cybersecurity teams to address findings and reduce operational risk.

Data Backup & Recovery

• Administer and monitor enterprise backup and recovery solutions.
• Investigate backup failures and perform restoration activities.
• Support disaster recovery testing and recovery validation exercises.
• Maintain backup documentation, schedules, retention policies, and recovery procedures.

Operations & Support

• Provide Tier 2 and Tier 3 infrastructure support.
• Troubleshoot complex system, virtualization, networking, and endpoint issues.
• Monitor infrastructure health, performance, and capacity.
• Create and maintain technical documentation, procedures, and diagrams.
• Participate in after-hours maintenance and on-call support as required.

Required Qualifications

Education

• Bachelor's degree in Information Technology, Computer Science, Engineering, or related field, or equivalent experience.

Experience

• 3+ years of experience supporting enterprise IT infrastructure.
• Experience administering Microsoft Windows Server environments.

• Experience troubleshooting infrastructure issues in production environments.

• Experience working within regulated or security-focused environments.

Technical Skills

• Microsoft Windows Server Administration
• Active Directory & Group Policy
• SCCM/MECM or equivalent endpoint management platforms
• PowerShell scripting and automation
• Virtualization technologies such as Nutanix, VMware, or Hyper-V
• Virtual Desktop Infrastructure (Horizon, Azure Virtual Desktop, Citrix, or similar)
• Networking fundamentals including TCP/IP, DNS, DHCP, routing, VLANs, and firewalls
• Vulnerability remediation and security hardening
• Enterprise backup and recovery solutions

Key Competencies

• Strong troubleshooting and analytical skills.
• Excellent written and verbal communication.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong customer service and teamwork skills.
• Ability to work independently and take ownership of assigned work.
• Strong organization, documentation, and problem-solving abilities.

Security Requirements

• Active U.S. Top Secret (TS) security clearance required.
• U.S. Citizenship required.
• Ability to maintain security clearance eligibility throughout employment

Minimum Qualifications:

OR

7+ years of IT-related work experience without a Bachelor’s degree.

Applicants: Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured that Qualcomm is committed to providing an accessible process. You may e-mail [email protected] or call Qualcomm's toll-free number found here. Upon request, Qualcomm will provide reasonable accommodations to support individuals with disabilities to be able participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities. (Keep in mind that this email address is used to provide reasonable accommodations for individuals with disabilities. We will not respond here to requests for updates on applications or resume inquiries).

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EEO Employer: Qualcomm is an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or any other protected classification.

Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law.

Pay rangeand Other Compensation & Benefits :

The above pay scale reflects the broad, minimum to maximum, pay scale for this job code for the location for which it has been posted. Even more importantly, please note that salary is only one component of total compensation at Qualcomm. We also offer a competitive annual discretionary bonus program and opportunity for annual RSU grants (employees on sales-incentive plans are not eligible for our annual bonus). In addition, our highly competitive benefits package is designed to support your success at work, at home, and at play. Your recruiter will be happy to discuss all that Qualcomm has to offer - and you can review more details about our US benefits at this link.

If you would like more information about this role, please contact Qualcomm Careers.