IT Provider Manager (German speaking)

Responsibilities:

• Acting as the primary point of contact between key IT service providers and internal stakeholders.
• Monitoring and analysing provider performance against agreed SLAs, KPIs, and contractual obligations.
• Organising structured service provider performance reviews and ensuring continuous alignment with business requirements and service expectations.
• Coordinating issue resolution and managing escalations effectively while maintaining long-term and constructive provider relationships.
• Identifying service improvement opportunities and supporting continuous optimisation initiatives.
• Ensuring the effective integration of external service providers into IT operations and service delivery processes.
• Supporting procurement activities, contract renewals, renegotiations, and terminations, as well as contributing to the development and continuous improvement of the Provider Management Framework.

Requirements:

• University degree in Information Technology, Computer Science, Business Administration, Law, or another related field.
• Experience in managing external IT service providers within a multinational environment.
• Strong knowledge of IT outsourcing, multi-provider operating models, and IT contract management.
• Experience in defining, monitoring, and reporting on SLAs.
• Understanding of IT service delivery, governance, compliance, and provider management-related risks.
• Excellent communication, presentation, negotiation, and stakeholder management skills.
• Business-level proficiency in both English and German.