Chief Operations Officer

SUMMARY:

Provides general direction and supervision to Operations and related administrative departments of the Bank.

• Serves as chief administrator of the Bank’s Operations area
• Partners with the Executive Team for establishing strategic initiatives
• Coordinates activities in accordance with established policies, procedures and required regulations
• Develops and implements financial institution operating policies and procedures
• Analyzes operational problems and develops procedures for their resolution
• Manages the development of necessary projects, manuals and references, as we
• Identifies and recommends staff training and development to effectively implement operational policies and procedures
• Sets the example for staff with core values and ensures positive morale within the operations department
• Partners with IT to recommend equipment changes and reviews, and approves equipment expenditures
• Monitors and ensures efficient operation of data processing and other technical services as necessary
• Serves as the management liaison to the Board and audit committee
• Forward thinking and recommending technology upgrades/advancements as needed to stay competitive within our footprint
• A track record of maintaining a strong professional relationship with major vendors based on mutual respect and accountability
• Serves as a member of the IT Steering Committee
• Stays abreast of industry best practices