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First seen by Alion on Feb 3, 2026. Querentia scores C on the Alion truth index.

Overview
Company
Impact
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Querentia is a recruitment and talent solutions firm headquartered in Toronto that places technology and non-technology professionals with client organisations across North America. Established in 2021 as Querentia Inc., the firm also lists offices in New York, San Jose and Dover, Delaware, and fills contract and permanent roles for clients in Toronto, Montreal, Vancouver, Ottawa and Calgary. Its open assignments are mostly IT contracts such as SAP and Workday consultants, Databricks and GCP data engineers, Salesforce consultants, enterprise and solution architects, computer vision and AI engineers, program managers and digital marketing specialists.
Job Title: Production Support Analyst

Job description

  • Monitor, triage, and resolve production incidents raised by business users
  • Provide day-to-day operational support for the Archer platform and in-scope use cases.
  • Participate in the Change Process for production changes.
  • Support deployment activities and post-release verification.
  • Provide status updates on incidents, risks, and backlog items.
  • Escalate critical issues appropriately and communicate impact and resolution clearly.
  • Maintain support documentation and known-issue logs.
  • Capture root cause analyses (RCA) for all incidents.

• Experience in .NET is an asset

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