Field support Engineer

A Field Support engineer is a professional responsible for managing and maintaining all EUCD (End User Computing Devices) . Their primary role is to ensure the stability, security of the IT devices, and perform update whenever requirement arises. Handle new projects implementation and ensure all operational SLA met.

Responsibilities

• Configure all EUCDs with standard operating system and all approved software before deployment.
• Configure existing and new EUCDs to allow authorized end-users to access all the standard desktop software, application, and network resources.
• Perform troubleshooting and resolve of EUCDs issues via ticketing tools. Ensure all SLA are met.
• Support day to day IT operation on asset and patch management.
• Develop, implement, and administer IT projects pertaining to user computing using wired or wireless technology.
• Update/review documentation on EUCDs related. Developing user guides and provides FAQ to Service Desk (Level 1) support.
• Work closely with Operation Manager and Agency’s Technology Manager to ensure that projects/implementation are implemented successfully and on schedule.
• Good Communication and soft skill required dealing with external customers.
• Able to work on rotating weekend duties and scheduled evening IT activities.  

Qualifications:

• Minimum ITE graduate or Diploma relevant field.
• Preferably 1-3 years of working experience in handling end user computing product such as Windows Operating System. Microsoft application such as Outlook.
• Knowledge of end user computing security best practices.
• Familiarity with monitoring tools and Anti-Virus solutions.
• Excellent problem-solving and troubleshooting skills.
• Strong communication and interpersonal abilities.
• Able to works on rotating weekend duties and scheduled evening IT activities.

Added advantage with Certification such as CompTIA++ and ITIL Foundation

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This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to Quesscorp Singapore’s PDPA and e2i’s PDPA

Skills

Wireless Technologies, Monitoring Tools, Microsoft Applications, Developing user guides, Review Documentation, Desktop Administration, Service Level Agreement, Interpersonal Skills, Configuring Operating Systems, Network Administration and Software Development, Analytical and Problem-Solving Skills, Remedy Ticketing System, Scheduling, Microsoft Outlook, IT Security Best Practices, IT Asset Management