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Application Support

Questronix • IT Infrastructure & Networking Services • Systems Integrators • Bachelor's Degree • Python • 8 months ago
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Salary
≈ $8.5k – $22k per year (Estimated)
Location
In office (Manila)
Employment
Contractor

Confirmed on the employer's own hiring board on Oct 23, 2026. First seen by Alion on Feb 4, 2026. Questronix scores D on the Alion truth index.

Overview
Company
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Profile match

Questronix

Questronix is a long established Philippine information technology solutions provider. It delivers enterprise infrastructure, analytics and content management systems. The company serves banking, government and large corporate clients.
questronix.com.ph • HQ: Makati, Philippines • IT Infrastructure & Networking Services • Analytics & BI Consulting • Systems Integrators • 11-50 employees • Est. 1986
Tech stack of Questronix

Job Description:

  • Acknowledge and respond to incidents within SLA timelines
  • Receive, log, and classify incidents based on Impact, Severity, and Priority (P1-P5)
  • Perform initial diagnosis of application issues including DIFY agent availability, workflow execution, AI chatbot responses, execution logs, and SharePoint document ingestion
  • Escalate incidents to L2 within defined OLA timelines with complete details
  • Provide regular status updates based on incident priority
  • Follow approved support procedures, runbooks, and escalation processes
  • Maintain and update knowledge base articles and troubleshooting guides

Requirements

Qualifications

  • Bachelor’s degree in Computer Science, Information Technology, or a related field
  • 1-3 years of experience in Application Support, Service Desk, or Enterprise IT Support
  • Understanding of web-based applications and workflow-driven systems
  • Familiarity with RESTful APIs, SaaS platforms, and document management systems (e.g., SharePoint)
  • Basic understanding of Python logs and execution output
  • Exposure to AI chatbot or AI-based platforms
  • Experience supporting workflow-based or RAG systems is a plus
  • Familiarity with SLA/OLA-driven support environments
  • Ability to explain technical issues to non-technical users
  • Strong verbal and written communication skills
  • Can work Fully Onsite (San Miguel, Manila)
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