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Service Delivery Manager

Questronix • IT Infrastructure & Networking Services • Systems Integrators • Bachelor's Degree • 2 months ago
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Salary
≈ $19k – $48k per year (Estimated)
Location
In office (Pasig)
Seniority
Staff

Confirmed on the employer's own hiring board on Oct 24, 2026. First seen by Alion on Aug 25, 2026. Questronix scores D on the Alion truth index.

Overview
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Profile match

Questronix

Questronix is a long established Philippine information technology solutions provider. It delivers enterprise infrastructure, analytics and content management systems. The company serves banking, government and large corporate clients.
questronix.com.ph • HQ: Makati, Philippines • IT Infrastructure & Networking Services • Analytics & BI Consulting • Systems Integrators • 11-50 employees • Est. 1986
Tech stack of Questronix

Job Description:

  • Serve as the primary point of contact for service delivery matters
  • Ensure services are delivered in accordance with SLAs and quality standards
  • Monitor KPIs (response time, resolution time, uptime, customer satisfaction)
  • Manage escalations and ensure timely issue resolution
  • Lead incident management and post-incident reviews (RCA)
  • Coordinate service transitions, upgrades, and changes
  • Provide regular service performance reports to clients and senior management
  • Lead and support service delivery teams to meet operational targets
  • Drive continuous service improvement initiatives

Requirements

Qualifications:

  • Bachelor’s degree in IT, Engineering, or related field
  • 2 years of experience in service delivery, IT operations, or managed services
  • Proven experience managing client relationships in SLA driven environments
  • Strong knowledge of incident, problem, and change management processes
  • Experience leading cross functional technical teams
  • Strong reporting and documentation skills
  • Experience with Agile/Scrum Methodology
  • ITIL certification (preferred)
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