Chief Operating Officer

ELEVENX CAPITAL - EXC MANAGED SERVICES

Job Description

Chief Operating Officer (COO)

Reports To

President, EXC Managed Services (who

reports into Xforce)

Location

Full Time - Onsite [placeholder - confirm

before publishing]

Employment Type

Executive Leadership

About the Role

EXC Managed Services (“EXC MS”) is ElevenX Capital’s

multi-service operating company, delivering IT managed services, marketing

services, website-building/digital services, and talent acquisition services to

clients. EXC MS is seeking a versatile, hands-on Chief Operating Officer to run

day-to-day operations across IT Operations, Marketing, Website-Building

Services, and Talent Acquisition - translating strategy into disciplined

execution, owning P&L performance, and building a scalable, multi-service

organization.

The COO reports to the President of EXC Managed

Services, who in turn reports into Xforce. This is a hands-on operating role

for a leader who has run diversified service lines under one roof, is

comfortable carrying a sales quota alongside operational duties, and can move

fluidly between strategic planning and day-to-day delivery management.

Key Responsibilities

Operational

Leadership & P&L Ownership

• Own

full P&L accountability for EXC Managed Services, including budgeting,

forecasting, margin management, and cost discipline across all service lines.

• Translate

the President’s strategic priorities into executable operating plans, KPIs, and

quarterly business reviews.

• Standardize

processes, reporting, and governance across IT Operations, Marketing,

Website-Building Services, and Talent Acquisition to ensure consistent quality

and accountability.

• Identify

shared-services and cross-sell opportunities across service lines (e.g., IT

clients as website-build prospects, TA clients as marketing prospects).

• Represent

EXC MS operating performance to the President and, as needed, to Xforce

leadership.

• Other

Duties as assigned.

IT

Operations & Managed Services Delivery

• Oversee

IT infrastructure, systems architecture, cybersecurity posture, and

helpdesk/managed-services delivery for EXC MS clients.

• Ensure

SLA adherence, uptime, and service-quality benchmarks are consistently met

across the managed IT portfolio.

• Drive

automation, ticketing, and systems integration (PSA/RMM, ERP, CRM, HRIS) to

improve delivery efficiency and margin.

• Own

vendor and technology-partner relationships supporting IT service delivery.

Marketing

Leadership

• Own

EXC MS’s marketing function - brand positioning, demand generation, content,

campaigns, and digital presence - across all service lines.

• Build

and manage a marketing pipeline that feeds both the IT managed services and

website-building services businesses.

• Establish

marketing KPIs (pipeline generated, cost per lead, conversion) and report

performance against targets.

• Ensure

marketing messaging and positioning are consistent across EXC MS’s service

portfolio.

Website-Building

Services - Sales & Delivery

• Personally

drive and/or lead a sales motion for EXC MS’s website-building/digital services

line, including prospecting, pitching, proposals, and closing.

• Own

the delivery model for website-building engagements - scoping, project

management, quality assurance, and client handoff.

• Set

pricing, packaging, and margin targets for the website-building service line,

and scale it into a repeatable, sellable offering.

• Build

and manage the sales and delivery team supporting this service line as it

scales.

Talent

Acquisition

• Oversee

delivery of Talent Acquisition services - whether as an internal function, a

client-facing TA/RPO managed service, or both - ensuring SLA adherence and

stakeholder satisfaction.

• Build

scalable sourcing, screening, and hiring processes usable both for EXC MS’s own

hiring and for any TA managed-services clients.

• Partner

with delivery leadership to strengthen client relationships and grow the TA

services portfolio, where applicable.

People

& Organizational Leadership

• Build,

mentor, and lead a leadership team across IT Operations, Marketing,

Website-Building Services, and Talent Acquisition, fostering shared

accountability.

• Establish

clear goals, KPIs, and accountability structures across all functions reporting

into the COO.

• Champion

a culture of operational discipline, sales accountability, and continuous

improvement.

Qualifications & Experience

• Bachelor’s

degree in Business, Marketing, IT, or a related field; MBA or equivalent

advanced degree preferred.

• 10+

years of progressive operations leadership experience, including at least 3-5

years in a COO, VP of Operations, or General Manager capacity within a

multi-service or managed-services business.

• Demonstrated

experience running IT managed-services delivery (SLAs, infrastructure,

cybersecurity) is required.

• Direct

experience owning or closely partnering on a marketing function - demand

generation, brand, campaigns.

• Proven

sales experience, ideally selling professional/digital services (website

design/build or similar), with a track record of closing and scaling a service

line.

• Experience

in Talent Acquisition, ideally within a managed services, RPO, or staffing

environment.

• Strong

command of P&L management, budgeting, and forecasting across multiple

business lines.

• Experience

reporting to a President/CEO or Board, with excellent executive communication

and stakeholder-management skills.

• Experience

in fast-paced, growth-oriented, or private-equity/venture-studio-backed

environments is a strong plus.