Regional Ops Lead- APAC

Responsibilities Lead the delivery and continual improvement of Digital Workplace Services across the region, ensuring reliable, secure, and high-performing services that support business productivity. Manage and develop a team of IT Technicians, driving accountability, capability growth, and operational excellence. Own regional service performance, proactively addressing service risks, recurring issues, and opportunities for improvement.

Act as the senior escalation point for operational issues impacting end-user experience and business operations. Drive adoption, optimisation, and support of workplace technologies, collaboration platforms, endpoint services, and identity solutions. Champion automation, standardisation, and process improvement initiatives to improve efficiency, scalability, and service quality.

Build strong partnerships with business stakeholders to understand requirements, communicate performance, and align services with organisational needs. Collaborate with global service owners, infrastructure teams, and strategic suppliers to ensure consistent delivery and adherence to standards. Ensure security, compliance, governance, and risk management requirements are embedded within all Digital Workplace operations.

Monitor service metrics, user feedback, and operational trends to drive continuous improvement and enhance employee experience. Responsible for identifying and delivering operational efficiencies, cost-saving initiatives, licence optimisation opportunities, and contributing to budget forecasting and asset lifecycle planning. Responsible for supporting the adoption and execution of global standards, processes, governance frameworks, and service improvement initiatives across the region Experience 10+Years of Proven experience leading Digital Workplace, End User Computing, Service Operations, or Infrastructure Operations teams within a complex enterprise environment across multiple sites, regions, and business functions.

Proven track record of driving service improvements, automation initiatives, operational standardisation, and service maturity improvements. Experience working within ITIL-based service management environments, supporting Incident, Problem, Change, and Service Level Management processes. Experience managing third-party suppliers, support partners, and service providers, including service reviews and performance management.

Strong stakeholder management experience, with the ability to engage effectively with technical teams, business leaders, and senior management Experience delivering operational readiness, service transition, technology adoption, and transformation initiative Hands-on experience using field service management tools, service desk platforms, scheduling systems, and mobile workforce applications. ITIL Foundation certification (or equivalent service management experience Microsoft certifications relating to Modern Workplace, Endpoint Management, Microsoft 365, Azure, or Security technologie