ISP / WISP Installation Technician

Wireless Internet Installations

• Install and configure wireless CPE devices and outdoor antennas.
• Install and align point-to-point (PTP) and point-to-multipoint (PTMP) wireless links.
• Perform line-of-sight (LOS) assessments and wireless site surveys.
• Configure and troubleshoot wireless connectivity.
• Test signal strength, signal-to-noise ratio (SNR), CCQ and link performance.
• Install mounting brackets, poles and associated hardware.
• Ensure proper cable routing, waterproofing, grounding and surge protection.

Network Configuration

• Configure customer routers and wireless access points.
• Set up PPPoE, DHCP, static IP addresses and NAT.
• Configure Wi-Fi networks, passwords and basic security.
• Troubleshoot LAN, WAN, DNS and connectivity issues.
• Perform speed tests, latency tests and packet-loss diagnostics.
• Diagnose IP addressing, routing and network performance problems.
• Configure basic MikroTik and Ubiquiti network devices.

Fibre and Structured Cabling

• Install and terminate CAT5e and CAT6 network cables.
• Crimp RJ45 connectors and test cable continuity.
• Install network trunking, conduit and cable management systems.
• Install and configure ONTs and customer routers for fibre connections.
• Assist with fibre fault identification and troubleshooting.
• Maintain neat, safe and professional installations.

Maintenance and Fault Finding

• Respond to customer connectivity faults and service interruptions.
• Identify and resolve hardware, cabling, signal and configuration issues.
• Replace faulty CPE devices, routers and power supplies.
• Diagnose interference and poor wireless link performance.
• Perform preventative maintenance on customer and network equipment.
• Escalate complex network issues to senior engineers or the NOC.

Customer Service and Documentation

• Communicate professionally with customers during installations and support visits.
• Explain basic router operation and Wi-Fi connectivity to customers.
• Complete installation checklists and job cards.
• Record equipment serial numbers, IP addresses and installation details.
• Capture photographs of completed installations.
• Update ticketing and job management systems.
• Maintain accurate records of faults, repairs and installations.

Education and Qualifications

• Grade 12 / Matric.
• Relevant IT, telecommunications or networking qualification advantageous.
• CompTIA Network+ or Cisco CCNA advantageous.
• MikroTik MTCNA certification advantageous.
• Ubiquiti training or certification advantageous.

Experience

• Minimum 1–3 years of experience in ISP, WISP, telecommunications or network installations preferred.
• Practical experience installing wireless internet equipment.
• Experience with outdoor CPE devices and wireless antenna alignment.
• Experience configuring customer routers and network devices.
• Experience with Ethernet cabling and network troubleshooting.
• Previous field technician experience advantageous.

Required Technical Knowledge

The candidate should have working knowledge of:

• TCP/IP networking
• DHCP, DNS, NAT andPPPoE
• LANandWANnetworking
• Wireless networking (2.4 GHz, 5 GHz and other relevant frequency bands)
• Point-to-point and point-to-multipoint wireless networks
• RF signal alignment and interference troubleshooting
• MikroTik RouterOS
• Ubiquiti airMAX / UISP equipment
• Ethernet cabling and PoE
• Basic network security
• Wi-Fi configuration and troubleshooting
• Basic fibre internet installations

Physical and Operational Requirements

• Valid South African driver's licence.
• Willingness and ability to work at heights.
• Comfortable working on roofs, ladders and elevated structures.
• Physically fit and capable of carrying equipment and tools.
• Willingness to travel between customer sites.
• Availability for occasional after-hours and weekend callouts.
• Ability to work outdoors in varying weather conditions, subject to safety requirements.
• Commitment to occupational health and safety procedures.
• Working-at-heights training advantageous.

Personal Attributes

• Strong problem-solving and troubleshooting skills.
• Good communication and interpersonal skills.
• Professional appearance and customer-focused attitude.
• Ability to work independently and as part of a team.
• Good time managementand punctuality.
• Attention to detail and quality workmanship.
• Responsible handling of company tools, equipment and vehicles.
• Willingness to learn new networking technologies.
• Ability to work under pressure and meet installation deadlines.

Preferred Equipment Experience

• Experience with any of the following will be advantageous:
• Ubiquiti NanoStation, LiteBeam, PowerBeam and Rocket
• MikroTik routers, wireless CPEs and RouterBOARD devices
• CambiumNetworks wireless equipment
• TP-Link and other customer routers
• PoE injectors and switches
• Ethernet cable testers and crimping tools
• Wireless alignment and diagnostic tools
• Fibre ONTs and related customer equipment
• Key Performance Indicators (KPIs) Performance will be assessed on:
• Number of successful installations completed.
• First-time installation success rate.
• Quality and neatness of installations.
• Fault resolution time.
• Repeat callouts and installation-related faults.
• Customer satisfaction.
• Accuracy of job cards and technical documentation.
• Compliance with health and safety procedures.
• Care and maintenance of company equipment.

Additional Advantages

• Experience with tower and high-site installations.
• Experience with wireless backhaul links.
• Knowledge of VLANs, routing and network monitoring.
• Experience with fibre splicing and OTDR testing.
• Experience with UPS and backup power installations.
• Familiarity with ISP monitoring and management platforms.
• Understanding of network capacity and wireless interference management. 

Application Requirements

Interested candidates should submit:

• Updated CV detailing relevant technical experience.
• Copies of relevant qualifications and certifications.
• Details of wireless and networking equipment previously used.
• Confirmation of a valid driver's licence.
• Contactable references from previous employers.

Salary: Market-related, based on qualifications, technical skills and experience.