Lead Support Engineer

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Job Summary

Qvantelis looking for a Lead Support Engineer at Bangladesh tomaintain,optimize, and troubleshoot critical telecom systems while ensuring high service efficiency!

About the Role

Are you a skilled and experienced Telecom BSS Engineer withexpertisein Ericsson Charging Systems, USSD gateway, and Voucher platforms?

Responsibilities

• Maintain Ericsson Charging, E-voucher, USSD Gateway as L2 MS support.

• Perform extensive troubleshooting based ontcpdump, log analysis, end-to-end system architecturalknowledgeand protocols (TCP, Diameter, CAPv2, HTML based protocols, IP network protocols).

• Troubleshoot and solve SLA-bound issues (CDR, rating, subscriptions) and RAFM issues.

• Perform on-demand script preparation and automation of mundane tasks using bash scripting, ansible, python.

• Provide 24/7 on-call support and manage ITSM processes (Incident/Problem/Change Mgmt.).

• Willbe responsible formanaging all CS related activities and regular operations and fulfilling SLA and KPIs.

• Take full ownership in fulfilling all the SOX related activities in the charging domain and ensure that all controls are effectively operational.

• Will be responsible to drive and handle end to end - incident management process, problem management process, SOX control delivery, performance reporting.

• 3PP management and on-demand requirementfulfillment.

• Ongoing Project support as an experienced CS expert.

Qualifications

• BSc in Computer Science and Engineering (Govt. recognized)

• 5-10 years in telecom charging systems Experience

Required Skills

• RHCE/VMware/OpenStack certifications and hands-on experience

• Working Knowledge on TCP/IP, Diameter, CAMEL, 2G/3G/4G architecture is must

• Experience with MySQL/Oracle, Linux scripting, and VNF platforms