Operations Manager

Overview

QXO is a leading distributor and installer of building products serving an $800 billion market. The company’s mission is to modernize the building products industry through advanced technology and a best-in-class customer experience. QXO is North America’s largest distributor and installer of insulation, the second-largest distributor of roofing products, the second-largest publicly traded distributor of lumber and building materials, and the largest distributor of waterproofing products. The company is targeting $50 billion in annual revenue within the decade through accretive acquisitions and organic growth. For more information, visit QXO.com.

What you will do:

The Operations Manager is responsible for leading daily warehouse, yard, inventory, shipping and receiving, and related operational activities to ensure a safe, efficient, organized, and customer-focused operation. This role provides leadership to warehouse and operational employees while coordinating inventory flow, staffing, equipment, facility needs, deliveries, and process improvement initiatives. Working closely with Sales, Purchasing, Transportation, Shop, and branch leadership, the Warehouse Operations Manager ensures materials are received, stored, picked, staged, and delivered accurately while maintaining high standards for safety, inventory control, productivity, and customer service. The ideal candidate is an experienced building materials operations leader with strong problem-solving skills, a hands-on leadership style, and the ability to anticipate operational challenges before they impact customers or the business.

Warehouse & Yard Operations

• Lead daily warehouse and yard operations to ensure safe, accurate, and efficient material flow
• Ensure warehouse, yard, loading, staging, and storage areas are prepared for daily business operations
• Conduct routine operational walkthroughs to verify department readiness, housekeeping, inventory organization, and safety
• Oversee picking, staging, stocking, receiving, loading, and movement of building materials
• Coordinate placement of incoming inventory and optimize storage locations to improve workflow and space utilization
• Ensure warehouse and yard materials remain organized, accessible, properly identified, and in sellable condition
• Support shipping and receiving activities and resolve operational issues that may affect customer orders
• Maintain high standards for warehouse and yard cleanliness, security, and organization

Inventory Management

• Monitor inventory accuracy and support effective inventory-control processes
• Coordinate cycle counts, physical inventories, inventory reconciliation, and related activities
• Investigate inventory discrepancies and implement corrective actions
• Partner with Purchasing and Sales to support appropriate product availability and inventory levels
• Coordinate placement and relocation of inventory to maximize warehouse efficiency
• Ensure incoming materials are accurately received, counted, inspected, and properly stored
• Maintain accurate operational and inventory documentation
• Support seasonal and storm-related inventory requirements as business needs change

Shipping, Receiving & Delivery Operations

• Coordinate shipping and receiving priorities to support customer and operational requirements
• Partner with Transportation and Dispatch to support accurate and timely customer deliveries
• Ensure customer orders are properly picked, staged, verified, and prepared for delivery
• Support route and delivery coordination as operational needs require
• Assist with resolving delivery, material, and customer-service concerns
• Ensure shipping and receiving teams follow established documentation and material-handling procedures
• Coordinate communication between warehouse, yard, drivers, Sales, and customers when necessary

Team Leadership & Employee Development

• Lead, coach, develop, and support warehouse, yard, shipping, receiving, and other assigned operational employees
• Establish daily priorities and assign resources based on customer demand and operational requirements
• Coordinate employee schedules and staffing needs
• Review and approve employee timekeeping and attendance records as assigned
• Conduct regular team meetings and communicate operational priorities, expectations, and business updates
• Provide coaching and feedback to improve employee performance, safety, productivity, and customer service
• Support onboarding, training, cross-training, and development of operational employees
• Foster a professional, accountable, collaborative, and customer-focused work environment

Safety & EHS

• Promote and maintain a safety-first culture throughout warehouse and operational activities
• Ensure compliance with company safety policies, OSHA requirements, applicable regulations, and PPE standards
• Conduct routine inspections of warehouse, yard, loading areas, equipment, and surrounding property to identify safety or maintenance concerns
• Address safety concerns promptly and document findings as required
• Coordinate Environmental Health & Safety training and scheduling requirements
• Maintain required safety records and documentation
• Ensure employees are properly trained before operating forklifts and other material-handling equipment
• Report and respond appropriately to accidents, injuries, near misses, property damage, and unsafe conditions

Fleet, Equipment & Facility Management

• Coordinate maintenance and repair priorities for company vehicles, forklifts, warehouse equipment, and facility systems
• Monitor equipment condition and ensure unsafe or damaged equipment is removed from service when appropriate
• Coordinate with internal Maintenance teams, vendors, and service providers to minimize equipment downtime
• Support routine inspections of company vehicles and material-handling equipment
• Maintain safe, clean, functional, and secure warehouse and facility environments
• Coordinate building maintenance and general property upkeep
• Maintain accountability for facility access, company keys, and operational security procedures

Operational Planning & Continuous Improvement

• Develop, implement, and improve warehouse and operational procedures
• Identify opportunities to increase productivity, inventory accuracy, safety, and customer satisfaction
• Establish standardized workflows and operational best practices
• Monitor operational performance and recommend corrective actions when expectations are not met
• Anticipate potential operational risks and proactively develop solutions
• Support implementation of new systems, processes, equipment, and technology
• Promote continuous improvement and operational consistency throughout the facility

Cross-Functional & Customer Support

• Partner closely with Sales, Purchasing, Transportation, Dispatch, Shop, and branch leadership
• Serve as an operational resource for employees and customers by addressing questions, concerns, and fulfillment needs
• Resolve operational and customer issues promptly while maintaining company service standards
• Coordinate shop workflow and production priorities when applicable
• Support communication between warehouse operations and shop personnel
• Maintain professional relationships with vendors, service providers, customers, and internal partners
• Perform additional duties and special projects as assigned

What you will bring:

• Strong leadership, coaching, and employee-development skills
• Strong knowledge of warehouse, yard, inventory, shipping, receiving, and distribution operations
• Excellent organizational and time-management abilities
• Strong analytical, decision-making, and problem-solving skills
• Ability to anticipate operational challenges and implement practical solutions
• Strong understanding of inventory-control and material-flow principles
• Excellent communication and cross-functional collaboration skills
• Customer-focused mindset with a commitment to service excellence
• Ability to manage multiple priorities in a fast-paced environment
• Strong commitment to workplace safety, accountability, and continuous improvement
• Ability to balance hands-on operational involvement with management responsibilities

Required Qualifications

• High school diploma or equivalent required
• Minimum 5 years of experience in warehouse, distribution, operations, building materials, or a related environment
• Previous leadership or supervisory experience in warehouse or operational environments
• Experience managing inventory, shipping/receiving, material handling, and warehouse workflow
• Basic proficiency with computers, inventory systems, and business applications

Preferred Qualifications

• 10+ years of industry experience preferred
• Experience within lumber, building materials, construction supply, wholesale distribution, or related industries strongly preferred
• Experience leading warehouse, yard, shipping/receiving, transportation, or multi-functional operations
• Knowledge of ERP, WMS, inventory management, and warehouse systems preferred
• Forklift certification or experience with material-handling equipment preferred
• Valid driver's license required where operation of company vehicles is necessary
• CDL or commercial transportation knowledge is a plus
• Experience with Lean, 5S, continuous improvement, or standardized work practices is a plus

Work Environment & Requirements

• Work is performed across office, warehouse, yard, loading, shop, and outdoor environments
• Significant time is spent walking and standing throughout operational areas
• Frequent interaction with employees, customers, drivers, vendors, and management
• Exposure to forklifts, trucks, building materials, warehouse equipment, noise, dust, and varying temperatures
• Ability to stand and walk for the majority of the workday
• Ability to bend, reach, climb, stoop, and perform physical operational activities as required
• Ability to lift and move materials weighing up to 100 pounds using appropriate lifting techniques, team assistance, or mechanical equipment
• Required PPE must be worn when entering designated operational areas
• Ability to safely navigate warehouse, yard, shop, and loading environments
• Occasional overtime, early mornings, weekends, or extended hours may be required during inventory periods, severe weather events, seasonal demand, or other operational needs

What you will earn:

• 401(k) with employer match
• Medical, dental, and vision insurance
• PTO, company holidays, and parental leave
• Paid training and certifications
• Legal assistance and identity protection
• Pet insurance
• Employee assistance program (EAP)

QXO is an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, color, religion, gender or sexual orientation, national origin, age, disability, or any other protected status.