Professional Services Engineer

Professional Services (PS) Engineers operate as the leading technical force of the Regional Field Support Organization, responsible for low-level design, deployment, and advanced technical consulting across the entire Radware solutions portfolio. A PS Engineer works directly with customers, leading Radware solution implementation and support on customer premises or remotely.

PS Engineers cooperate with Pre-Sales, Sales, Product Management, R&D, and Global Support teams inside Radware to implement solutions according to customer requirements and needs.

Responsibilities:

• Coordination of technical solution with Pre-Sales Engineers
• Deep understanding of customer requirements and customizations
• Creation of detailed technical design and documentation - SoW, LLD, ATP
• Solution implementation according to agreed schedules and timelines
• Troubleshooting and resolution of technical issues during implementation, including interaction with back-office and R&D teams if needed
• Conduct technical workshops and consulting with customers and partners
• Establish and maintain strong working relationships with key internal and customer personnel to work effectively

Requirements:

• At least 3 years of industry-relevant integration work experience in networking and security
• Customer orientation and onsite support experience
• Excellent knowledge and hands-on experience with L2/L3 switching/routing and L4/L7 switching/load balancing
• Knowledge of firewalls, IDS/IPS, VPN, security consulting, SSL, and IPSec
• Hands-on experience with Cisco, Juniper, and virtualization products such as VMware and KVM
• Good knowledge of Linux environments and script-writing skills in at least one of the following: Bash, Perl, Python
• Strong analytical and troubleshooting abilities for complex problem debugging and resolution
• Communication and interpersonal skills, written and verbal
• The role requires frequent travel locally and abroad
• Fluent English communication, written and verbal
• Willingness to travel up to 30%
• The position is designated for European business hours (Timezone CET/CEST) remotely

Advantages:

• Familiarity with Radware products (preferred), or other application delivery products/solutions
• Familiarity with DoS attack mitigation solutions
• Multilanguage ability

Skills

Linux, Networking, Security