Customer Support Coordinator

Sonix® Summary:

Sonix® is a leading manufacturer of scanning acoustic microscopes and non-destructive testing equipment specializing in semiconductor packages and wafers. Sonix® was established in 1986 and has become the leader in our field by partnering with our customers globally and continuously developing new technologies that help our customers improve quality, efficiency and productivity. It is our corporate commitment to continue to deliver cutting-edge technology and provide superior customer support.

Sonix® Inc, is a wholly owned subsidiary of the Ralliant Corporations.

Position Summary

The logistics and pre-sales customer support role will be responsible for ensuring the smooth operation of the office environment and supporting both administrative and operational needs. This role is pivotal in maintaining a productive, organized, and welcoming workplace, while also supporting local leadership and cross-functional teams.

Key Responsibilities

• Customer facing, including pre-sales support (60%)
  • This includes but not limited to customer’s portal access for PR/PO processing (need to be in the office due to fixed-IP is required due to PiP policies). This includes customer system maintenance / operations (TSMC360, ASE GIS, eHub etc.)
  • Part inventory management, logistics including month auditing
    • Support process for customer IAM (parts coordination for move-in/out)
• Process PR/PO (20%)
  • Essential role for local customer’s support to ensure effectiveness during contract and warranty support.
• Payment - AP/AR payment collections (10%)
  • Assist all AP/AR including negotiating with customers for Acceptance process and get status updates to Controller for estimated payment.

4. Other Duties (10%)

• Support ad-hoc tasks assigned by the Sales Manager or HRBP.
• Collaborate with regional HR and operations teams to ensure compliance with local practices and Ralliant standards.

Event & Meeting Coordination

• Organize internal meetings, including room bookings and refreshments.

• Support company events and team-building activities.

• Exhibition and show coordinator (for example annual Taiwan Semiconductor Show)

Office Operations

• Manage office supplies, equipment rentals (e.g., water coolers, purifiers), and vendor relationships.

• Oversee building-related services such as parking, cleaning, and security.

• Maintain and update the company’s preferred hotel list and negotiate corporate rates.

• Manage employee access cards and security systems.

Reception & Communication

• Serve as the first point of contact for guests and incoming calls.

• Manage front desk operations, including guest registration and parking ticket issuance.

• Distribute incoming mail and coordinate courier services.

Administrative & Executive Support

• Provide high-level administrative support to country leadership, including calendar management, travel arrangements, and expense reporting (RFR).

• Handle confidential information and maintain secure records and files.

• Coordinate logistics for internal and external visitors (e.g., hotel bookings, airport transfers).

Qualifications

• Bachelor’s degree or equivalent experience.
• Over 5 years of experience in semiconductor field and executive support.
• Strong organizational and multitasking skills.
• Excellent interpersonal and communication abilities.
• Proficiency in Microsoft Office Suite (especially Excel).
• English fluency is a must.