Service Account Manager
Confirmed on the employer's own hiring board on Oct 19, 2026. First seen by Alion on Aug 28, 2026. Ralliant scores A on the Alion truth index.
Responsibilities
Responsible for service business delivery in the assigned market, achieving sales targets and related performance KPIs.
Manage, update, and forecast sales opportunities based on targets; maintain and update customer data in the CRM system.
Handle contract and service processes for both internal and external customers; coordinate with customers and internal teams to identify optimal solutions.
Develop a deep understanding of customer procurement processes and key decision-makers; build and maintain strong customer relationships.
Conduct customer development activities, including visits and cold calls; become familiar with company systems and operational processes.
Collaborate closely with front-end sales teams to promote after-sales business and establish effective cooperation mechanisms.
Qualifications
Minimum of 2 years of experience in service-related industries (e.g., customer service or after-sales support).
Strong customer service mindset and independent problem-solving skills.
High level of self-discipline and accuracy, with the ability to complete tasks efficiently and on time.
Proactive attitude, strong sense of responsibility, good communication skills, and willingness to learn.
Team player with a customer-oriented mindset; demonstrates integrity and aligns with company values.
Self-motivated with the ability to work under pressure.
Proficient in Microsoft Office (Excel, Word, Outlook, PowerPoint, etc.).
Good English reading and writing skills.
Willing to travel as required.
University graduation