Infrastructure Analyst, Mobile Technology

Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands.

At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.

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Position Overview

The Mobile Device Management (MDM) Analyst is responsible for the deployment, configuration, management, and support of mobile devices across the organization. This role ensures secure and efficient mobile device usage by leveraging MDM platforms (e.g., Microsoft Intune, Mosyle, JamF). The MDM Analyst also plays a critical role in enforcing mobility policies, supporting end-users, and working cross-functionally with security and infrastructure teams.

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MDM Infrastructure Maintenance

• Manage and maintain Apple ecosystem devices (iPhone, iPad, Mac) using an enterprise MDM solution. (e.g., Intune, Mosyle, JAMF)
• Administer and enforce device management policies, application controls, compliance requirements, and access management policies.
• Perform routine maintenance and lifecycle management activities, including device provisioning, configuration updates, software deployments, and OS upgrades.
• Support application deployment and update management across managed devices, ensuring minimal disruption to business operations
• Monitor device health, compliance, and operational performance to ensure secure and reliable endpoint operations.
  
  

MDM Operations

• Troubleshoot Intune iOS/iPadOS enrollment and configuration & compliance profiles, including supervision, device naming, Wi-Fi, VPN, certificates, email, restrictions, and app configuration policies.
• Troubleshoot ADE/DEP enrollment issues, ABM synchronization issue, device assignment issues, and enrollment profile failures.
• Manage VPP application deployment and troubleshoot app licensing, assignment, and installation issues.
• Generate regular reports on device compliance, inventory, usage, and support metrics.
• Manage and support the end-to-end lifecycle of incidents, problems, changes, and service requests, ensuring accurate documentation, stakeholder communication, and timely resolution.
• Create and maintain technical documentation, standard operating procedures, troubleshooting guides, configuration records, and knowledge articles for MDM services.
• Stay current with emerging trends and best practices in mobile device management and endpoint security.
  
  

Automation & Optimization

• Proficiency in PowerShell scripting for automating repetitive tasks and integrating custom solutions with MDM Tools.
  
  

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Skills/Qualifications/Professional Experience

• 2-3+ years of hands-on experience with one or more leading MDM tools (I.e. Intune, Mosyle, JAMF, etc.)
• Must have strong technical expertise on Apple iOS ecosystem.
• Possesses a good understanding of the Apple ecosystem, and how it integrates with an MDM solution, as well as with Apple Business Manager (and/or DEP + VPP)
• Experience in administrating through Active Directory and/or Azure Active Directory.
• Ability to support global retail operations across regional time zones, with flexibility to work alternating shifts and non-standard hours for planned deployments, maintenance, and critical incidents.
• Experience using tools like Azure CLI or Microsoft Graph API is a plus.
• Knowledge of Cloud based technology like Azure and AWS is a plus.
• Relevant certifications such as Microsoft 365 Certified: Endpoint Administrator Associate, JamF Certified Associate, or equivalent Apple device management credentials is a plus.
• Ability to work effectively within a team.
• Excellent verbal and written communication skills