System Support Specialist

• competitive salary and benefit package: cafeteria, company bonus, Christmas bonus, pension fund contributions, healthcare allowances.
• hybrid work schedule, promoting a collaborative work environment and flexibility.
• open minded and welcoming environment, where your ideas are taken seriously.

Responsibilities

• Provide functional application expertise to facilitate the set-up, implementation, development, and system upgrades.
• Deliver proactive support, guidance, and expert advice to location personnel regarding system subject matter.
• Translate complex business issues into effective application set-ups and technical solutions.
• Conduct root cause analysis to resolve technical problems and prevent their recurrence.
• Collaborate with internal GIS teams, GBS IS technical support, and external application vendors on issue resolution.
• Support reporting and automation initiatives by leveraging database knowledge and SQL proficiency.
• Manage system-related inquiries and tickets via telephone, email, and SNOW platforms.
• Perform compliance-related tasks, including self-audit tests and responses to ad-hoc audit requests.

Requirements

• Degree in IT and/or Finance from a College or University.
• Proven experience with ERP systems; specific experience with Oracle EBS is highly preferred.
• Strong database management and SQL skills; VBA knowledge is considered an advantage.
• Confidence in using Microsoft Office suite.
• Fluency in English (written and verbal).
• Strong analytical, problem-solving, and communication skills.
• Ability to work under pressure, manage multiple tasks, and prioritize effectively.
• Previous project management experience is preferred.