ServiceDesk Coördinator

Randstad • 1 day ago
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Location
In office (Ghent)
Employment
Full-Time

First seen by Alion on Oct 11, 2026.

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Randstad

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randstad.be • 1001-5000 employees
Tech stack of Randstad

ServiceDesk Coördinator

locatie: Gent

Operationele spil en dagelijks aanspreekpunt voor het team. Combineert de ServiceDesk Engineer functie met coördinerende taken, als rechterhand van de verantwoordelijke voor operationele efficiëntie en SLA-naleving.

 

Verantwoordelijkheden

  • Coördinatie & Leidinggevende Ondersteuning: Dagelijkse coördinatie, taakverdeling en assistentie aan de verantwoordelijke. 
  • Eerste aanspreekpunt van Randstad collega's wat persoonlijke administratie betreft (Timesheets, HR vragen/problemen, ...)

  • Escalatie & Incident Management: Uitvoeren van engineer taken en optreden als tweede lijn escalatiepunt voor complexe problemen.

  • Probleemanalyse & Oplossing: Analyse en oplossing van complexe Hardware-, software- en infrastructuurproblemen.

  • Kennisbeheer & Opleiding: Up-to-date houden van documentatie en coachen/mentoren van collega IT'ers.

  • SLA-bewust werken: rekening houden met de interne Service Level Agreements van Proximus bij de uitvoering van taken.

 

Vereiste competenties & technische kennis

  • Competenties: Sterk leiderschap en communicatie (coachen, bruggenbouwer). Goede tot zeer goede kennis van Nederlands, Frans en Engels. Technische bagage met capaciteit voor diepgaande analyse. Uitstekend organisatievermogen, stressbestendig en het kunnen stellen van prioriteiten...

  • Technisch: Kennis van de laatste Windows versie, Office 365 (incl. Authenticator, MS Teams), Intune en SCCM. Ervaring met Mobile devices (Android, iOS) en Hardware interventies.

Randstad Digital - ServiceDesk Coördinator Randstad Digital Apply Similar offers Similar job postings based on the criteria : Team Leader / Manager Support Engineer (2nd line) Mobile devices Active Directory / Windows Server Microsoft Office / O365 Desktop / PC SCCM / MS Configuration Manager Windows Hardware Telecom ictjob.be Candidates Recruiters Contact Legal notices
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