Lead Technical Support Engineer, DICOM

What you will do:

• Provide subject matter expertise in DICOM viewer technologies and standards.
• Lead the debugging, validation, and enhancement of features tied to DICOM tags, SOP classes, and modalities.
• Analyze and interpret DICOM file structures, including: o Tags (e.g., StudyInstanceUID, SOPInstanceUID, Modality) o Transfer syntaxes (Explicit/Implicit VR, Little/Big Endian) o Differentiation between image metadata and pixel data
• Utilize tools such as dcmdump, DCMTK, GDCM, RadiAnt, and 3D Slicer for advanced DICOM analysis and debugging. Oversee and troubleshoot DICOM network services including C-FIND, C-MOVE, C-STORE, and CECHO.
• Investigate and resolve issues such as DICOM timeouts, association rejections, and PACS misconfigurations.
• Use Wireshark and TCPDump to monitor and analyze DICOM and HL7 network traffic.
• Collaborate with engineering to evaluate, reproduce, and resolve viewer-related issues, including root cause analysis and validation of fixes.
• Provide insight into radiology workflows and ensure solutions align with user needs across imaging modalities.
• Work with support teams to ensure readiness for new module releases, including viewer updates, on both cloud and on-prem platforms.
• Embrace new technologies including AI-based troubleshooting, and contribute to internal tooling and training programs to scale support capabilities.
• Mentor and lead a team of specialists, fostering a customer-obsessed mindset and building a scalable, knowledge-driven support model.

What you will bring:

• 10+ years of experience working with PACS, DICOM, and radiology workflows.
• In-depth knowledge of DICOM standards, file structures, and transfer syntaxes.
• Proficient with DICOM viewers and diagnostic tools for file and network-level troubleshooting.
• Solid understanding of HL7, medical imaging systems, and radiology data flows.
• Experience debugging DICOM Query/Retrieve workflows and PACS integrations.
• Comfortable using packet capture and network tools such as Wireshark and TCPDump.
• Familiar with AWS, including CloudWatch, Lambda, and infrastructure-as-code tools like Terraform.
• Proven ability to collaborate with cross-functional teams and provide leadership across engineering, support, and product.
• 5+ years of experience mentoring and managing team members in a technical or support capacity.