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Location
In office (Gurgaon)

Confirmed on the employer's own hiring board on Oct 18, 2026. First seen by Alion on Oct 17, 2026. Digitide Solutions scores B on the Alion truth index.

Overview
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Digitide Solutions is an IT services and business process management company headquartered in Bengaluru, delivering cloud, cybersecurity, data and AI, digital engineering, ERP and low-code services together with customer experience, collections, finance and accounting and HR outsourcing. Formed out of the technology and BPM businesses of Quess Corp, it employs about 55,000 associates across 40 locations in five countries and serves over 500 enterprises in banking, insurance, healthcare and manufacturing. Most openings are for customer service and support associates, sales and branch operations executives, collections team leaders and trainers, with some engineering and architect roles.

A Desktop Support Engineer manages, troubleshoots, and maintains an organization's computer hardware, software operating systems, and end-user network connectivity.

  • Technical Troubleshooting: Diagnose and resolve hardware, software, and peripheral issues via remote tools or on-site deskside support.
  • System Deployment: Install, configure, and image operating systems (Windows, macOS, Linux) and deploy workstations for new hires.
  • Access & Directory Management: Manage user accounts, password resets, and security permissions using Active Directory or Microsoft 365.
  • Ticketing & Documentation: Track incidents through helpdesk systems (e.g., ServiceNow, JIRA) and log technical solutions for future reference
  • Technical Knowledge: Proficiency in Windows/Mac environments, TCP/IP, DNS, DHCP, and hardware assembly/repair.

  • Soft Skills: Strong customer service orientation, clear communication, and logical problem-solving.

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