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Desktop Support Engineer
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In office (Bengaluru)
Confirmed on the employer's own hiring board on Nov 11, 2026. First seen by Alion on Sep 15, 2026. Digitide Solutions scores B on the Alion truth index.
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Digitide Solutions is an IT services and business process management company headquartered in Bengaluru, delivering cloud, cybersecurity, data and AI, digital engineering, ERP and low-code services together with customer experience, collections, finance and accounting and HR outsourcing. Formed out of the technology and BPM businesses of Quess Corp, it employs about 55,000 associates across 40 locations in five countries and serves over 500 enterprises in banking, insurance, healthcare and manufacturing. Most openings are for customer service and support associates, sales and branch operations executives, collections team leaders and trainers, with some engineering and architect roles.
A desktop support engineer provides technical assistance, maintains computer hardware and software, and resolves IT issues for employees within an organization
- Hardware Support: Repair and upgrade desktops, laptops, printers, and peripherals.
- Software Management: Install, configure, and update operating systems (Windows, macOS, Linux) and office applications.
- Network Troubleshooting: Diagnose wired and wireless LAN/WAN, VPN, and internet connection failures.
- User Administration: Manage accounts, passwords, and access permissions via Active Directory.
- Ticket Tracking: Respond to help desk requests, document problems, and track resolutions through ticketing systems
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