Amazon Connect API Developer

Raval West is seeking a Senior Amazon Connect API Developer to build AWS services for a modernized contact center. The role connects Amazon Connect contact flows and Agent Workspace to backend systems, supporting agents with the information they need when answering calls.

Responsibilities

• Build REST APIs and Lambda functions that retrieve backend data, validate requests and responses, and pass contact attributes into agent workflows
• Work with front-end engineers to define API contracts for screen pops and embedded applications as workflows move from Salesforce Open CTI to Agent Workspace
• Implement service-to-service authentication, least-privilege access, timeouts, retries, and error handling. Use CloudWatch logs and metrics to trace failures across contact flows and downstream systems
• Write unit and integration tests, automate releases with GitHub Actions, and document deployment and rollback procedures

Skills

• 7+ years in software development, API development, or cloud integration, including 4+ years of hands-on AWS development
• Direct experience integrating Amazon Connect contact flows with AWS Lambda
• Strong REST API, API Gateway, JSON, and IAM skills
• Proficiency in a server-side language such as Python, Node.js/TypeScript, or Java
• Agent Workspace, Salesforce Open CTI, or infrastructure-as-code experience

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