Security Architect – Amazon Connect

Raval West is seeking a Principal Security Architect to lead security design for an Amazon Connect modernization. The role protects claimant information across contact center systems, APIs, recordings, and deployment pipelines, and documents security architecture and risk.

Responsibilities

• Map how sensitive data moves through Amazon Connect, Lambda, API Gateway, and reporting systems. Define controls for encryption, key management, logging, and nonproduction test data
• Design federated access for agents and supervisors using SAML and role-based access. Define least-privilege AWS roles and short-lived credentials for workloads and GitHub Actions
• Review application and API designs, validate security controls before release, and work with engineering teams to resolve findings
• Document architecture decisions and remaining risks. Update system security plans, privacy impact assessments, and incident-response procedures for the new environment

Skills

• 10+ years in cybersecurity or security engineering, including 5+ years in cloud security architecture
• Experience securing Amazon Connect or a comparable enterprise cloud contact center
• Hands-on knowledge of AWS IAM, KMS, API security, secrets management, and CI/CD security is required
• Experience in a regulated environment
• A CISSP, CCSP, or AWS Certified Security – Specialty credential

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