Customer Success Manager
Confirmed on the employer's own hiring board on Nov 5, 2026. First seen by Alion on Oct 28, 2026.
About the company
Our client is a fast-growing technology company.
The role
Raydar is recruiting for this role on behalf of our client. Serve as a post-sale partner to customer legal departments, guiding them through setup, adoption and ongoing value from a software product. The role draws on legal operations knowledge and customer success work, with some training, teaching and travel.
What you'll do
- Run onboarding and enablement for customers after the sale so their teams adopt the product well.
- Identify customer challenges and shape tailored projects and workflows that strengthen their operations.
- Expand existing accounts by demonstrating ongoing value and deepening relationships.
- Teach courses and present at conferences to educate customers on features and good practice.
- Work with sales and product colleagues to pass customer insights back into planning.
Requirements
What we're looking for
- At least four years in a legal-adjacent advisory or operations field; a law degree is not required.
- A solid grasp of how in-house legal teams work, including their processes and pain points.
- Consulting or advisory experience, with a track record of managing projects and presenting recommendations to clients.
- Excellent communication skills, with comfort presenting, teaching and building customer relationships.
- Genuine interest in AI tools and willingness to travel about 25% of the time.
- Experience owning implementations from kickoff to go-live, or running 10 or more implementations at once.
- Prior work supporting a legal function in a support, advisory or coordinating capacity.
- Familiarity with how in-house legal departments operate.
- A strong understanding of legal processes and operations.
- Willingness to take part in teaching and training activities.
- A background from a top-tier school.
Benefits
Compensation and benefits
- Base salary: USD 150,000 to 200,000 per year
- Equity
- Medical, dental and vision coverage
- Life and disability insurance
- Retirement plan
- Parental leave
- Paid time off and sick days
- Company holidays
- Performance bonus
- Relocation support
Location and work model
- Remote (US)
- Full-time