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Customer Service Representative
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Location
In office (Millington)
Confirmed on the employer's own hiring board on Nov 14, 2026. First seen by Alion on Nov 13, 2026. RB Global scores B on the Alion truth index.
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RB Global is a marketplace for commercial assets and vehicles headquartered in Westchester, Illinois, which took its current name after Ritchie Bros. Auctioneers acquired IAA in 2023. It sells used heavy equipment, trucks, agricultural machinery and salvage and insured vehicles through live and online auctions under brands such as Ritchie Bros., IAA, Rouse Services and SmartEquip, and provides inspection, appraisal, title processing and logistics services. Ritchie Bros. was founded in Kelowna, British Columbia, in 1958, and the company hires loader operators, inventory clerks, customer service representatives and asset operations specialists at its yards.
Here at IAA, an RB Global, Inc. company, excellent customer service is at our core. That's why our Customer Service Representatives play such a meaningful role in the operation of our branches and service centers.
Customer Service Representatives embody our "team player" values, by providing an outstanding customer experience both in person and through our various communication channels to help IAA focus on business and branch growth.
What Do IAA Customer Service Reps Do?
- Provide a variety of customer support services through the mail, telephone, and direct personal contact
- Process orders and assignments and enter data into our internal computer systems
- Reference pricing and delivery information
- Respond to customer questions, inquiries, and requests
- Set up new and maintain existing records
- Perform word processing assignments, filing, and related clerical duties
- Process paperwork in preparation for auction day, securing necessary approvals
- Assist with other duties around the office to help out
What are the Requirements?
- Ability to communicate comfortably with customers
- A phenomenal teammate, willing to assist your peers
- Digital literacy
- Time management skills
- Positive attitude
- Ability to work independently
- Strong interpersonal skills
- Professional and clean appearance
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