ERP Technical Support Engineer Infor CSI (SyteLine)

About Re:Build

At Re:Build, our mission is to ensure the next generation of important products are made, at scale, in America. We are laying the foundation for a better future for our customers, employees, and communities by revitalizing America's manufacturing base and creating meaningful jobs across the country, including in historically deindustrialized regions.

We operate an advanced, end-to-end manufacturing platform that partners with industrial companies and innovators to take products from first concept to full-scale production in critical verticals including aerospace and defense, electrification, medical, energy and environment, and robotics and automation.

The way we operate is as important as the work we do. It's guided by The Re:Build Way, 16 principles that shape how we collaborate with each other, partner with our customers and vendors, and contribute to the communities where we operate. (link to The Re:Build Way principles)

Who we are looking for

We’re seeking an ERP Technical Support Engineer to support our Infor CloudSuite Industrial (CSI) ERP System. This role will support all technical aspects of our ERP ecosystem, including sites where Infor CSI is implemented and implementation of new sites. This role will develop, test, and support technical solutions to ensure that business goals are met. This role will interact and collaborate with many team members to deliver the proper ERP services using voice of customer. Typical interactions include power users, functional leads, project managers, technical and support team.

What you get to do!

• Deliver ERP system solutions to meet our business goals (solutions typically span system & security configurations, reporting, DataViews, DO, Data Lake, Forms, document & label printing/scanning, integrations, data loads, data synchronization, disaster recovery & business continuity, etc.)
  • Understand and analyze all business requirements, i.e. functional, performance, availability, security, etc.
  • Design ERP system solutions to meet requirements; participate in design reviews
  • Configure and develop system solutions per design specifications, participate in code/configuration reviews
  • Perform and assist in all required testing and remediation (unit, integration, system, user acceptance, etc.) to meet requirements
  • Develop proper deployment packages to be deployed to appropriate target systems (within guidelines of segregation of duties)
• Provide proper ERP support, training, and maintenance:
  • Provide ERP-related support (mainly Tier 3, but Tier 1 & 2 as necessary) for deployed solutions; provide proper troubleshooting to resolve complex issues to keep our business optimally running, keeping collaborators informed with regular status updates as needed
  • Ensure proper monitoring and alerting for ERP related solutions
  • Create and maintain system documentation/user guides; deliver training as needed
  • Perform regular system updates & patching, where applicable
  • Ensure data quality and integrity
  • Identify, contribute, and implement continuous improvement opportunities, including system optimization, processes, and self-performance
  • Collaborate, mentor, and work with other teams to ensure all work is done with a systems approach and a one team mentality
  • Finish the proper documentation, i.e. design, configurations, ticketing, work updates
  • Provide timely and accurate estimates to complete work and updates on status of work
  • Deliver all work within service level agreements/commitment goals and quality goals, following all company processes and policies
  • Automate work via scripting and other methods
• Travel to Re:Build sites, as needed
• Other tasks, as assigned

What you bring to the Team

• Solid experience and demonstrated success with Infor CloudSuite Industrial (CSI) and related technologies, including, but not limited to:
  • CSI System Administration, Infor OS, multi-tenant SaaS CSI & prior Syteline 10
  • Enhancements, Customizations, Implementations
  • CSI Mongoose development, integration/APIs/ION, Forms development, Workflows
  • Reporting, Infor Data Views, Infor Data Lake, IDOs, underlying data and structure, data warehouse, SQL, environment cloning
  • Microsoft .NET, SQL Server
  • Web Development ASP.NET/MVC, Web Services/WEB APIs, HTML, JavaScript and jQuery
  • Strong working knowledge of the business processes (finance, purchasing, manufacturing, etc.) supported by CSI
• Solid experience and demonstrated success with delivering solutions to end users using industry guidelines:
  • Analysis, design, development/configuration, testing, and support
  • Agile/Scrum
  • Structured deployment across non-Production and Production environments
  • UI/UX best practices, especially across stationary and mobile computing devices (like using responsive design)
• Deep experience and ability to effectively work with both end users (non-technical) and technical team members
• Working knowledge and demonstration of security protocols
• Demonstrated ability to learn new technologies and apply quickly in a beneficial way

Preferred knowledge and experience in the following:

• Microsoft Power Platform and Power BI
• Basic networking
• ITIL processes
• Manufacturing environments and Lean Manufacturing processes
• ITAR, EAR, CMMC, CUI, & similar regulations/frameworks for information control

Education and/or Experience:

• Bachelor's Degree or equivalent experience in Information Technology (or related field)
• 5 plus years of hands on experience, specifically working as a CSI/Syteline Developer is required

The base salary range for this position is $80,000- $136,000 per year. This range represents the Company’s good faith estimate of the base compensation for this role at the time of posting.  Actual compensation will be determined based on several factors, including but not limited to relevant experience, skills, qualifications, internal equity, and geographic location. In addition to base salary, this role may be eligible for annual incentive compensation and/or long-term incentives, subject to Company plans. The Company offers a comprehensive benefits package including medical, dental, vision, retirement, paid time off, and other benefits.

The BIG payoff

We are a company who is going to make a difference in the industries and the communities in which we choose to operate.

Every employee of Re:Build will share ownership in the company and will share in the financial rewards of the success we achieve together, at all levels of the company!

We want to work with people that reflect the communities in which we operate

Re:Build Manufacturing is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Or for any other reason.

Re:Build is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at [email protected] or you may call us at 617.909.6275.