Customer Service Analytics Analyst

Majority • Spanish: C1 • English: C1 • Bachelor's Degree • Looker • Microsoft Excel • 2 days ago
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≈ $59k – $151k per year (Estimated)
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Majority

Discover MAJORITY: The best financial app for immigrants in the United States. With MAJORITY, you can get an account without needing a social security number. You can also send money to other countries, make international calls, and so much more.
majority.com • Stockholm • Denver • Houston • Tampa • Miami • Financial Services • Banking • 51-200 employees

Bogotá, Colombia | On-site

At MAJORITY, we are looking for a highly analytical, curious, and proactive Customer Service Analytics Analyst to help us understand performance, identify opportunities, and make better decisions across our Customer Service operation.

This is a high-ownership individual contributor role for someone who enjoys working with data, challenging assumptions, and turning complex information into clear and actionable insights.

What you'll do

  • Own and develop analytics for our Customer Service organization.

  • Build dashboards and reporting for key CS metrics and KPIs.

  • Monitor performance, identify trends, risks, and opportunities, and conduct root cause analyses.

  • Partner with CS leadership to turn data into clear recommendations and business decisions.

  • Explore AI, automation, and new analytical tools to improve operational visibility and efficiency.

What we're looking for

  • Strong experience in data analytics, business analytics, operations analytics, or a similar role.

  • Strong analytical skills and experience working with KPIs, metrics, dashboards, and performance reporting.

  • Advanced Google Sheets or Excel skills and experience with BI tools.

  • High level of autonomy, ownership, curiosity, and ability to communicate insights clearly.

  • Fluency in Spanish and English and a bachelor's degree from a top-tier university, ideally in Analytics, Engineering, Economics, Business, Science, or a related field.

Nice to have

  • Experience in fintech, technology, or high-growth companies.

  • Experience working with Customer Service or Customer Operations data.

  • Experience with Looker, Intercom, or similar tools.

What we offer

  • Direct impact on the development of a global Customer Service organization.

  • High exposure to leadership, Product, Operations, Data, and Technology.

  • Competitive salary, indefinite-term contract, statutory benefits, and comprehensive healthcare coverage including prepaid medicine.

We are MAJORITY. We are international, ambitious, kind, and inclusive. We believe in equal opportunity and value diversity.

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