Engineer, Customer Quality Assurance

ROLE / JOB SUMMARY:

• Process field claims in a timely manner and support effective resolution.
• Drive customer issue resolution through claims management process, including root cause analysis, containment, corrective actions and quality controls improvement to prevent recurrence and improve detection effectiveness.
• Work with regional Technical Product Managers and cross-functional teams to resolve field claims through failure analysis, product inspection and site visits.
• Support PV system performance and energy-yield investigations using PVsyst and field data as a secondary part of the role. Develop PVsyst capability to perform standard simulations and support customer performance investigations under the established technical review process.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Manage field claims from intake to closure through technical investigation and assessment.
• Collaborate with cross-functional teams in failure analysis, containment and corrective actions.
• Provide timely engineering insights through technical reports and presentation.
• Handle customer visits, audits and site investigations when required.
• Develop and contribute to knowledge of product reliability and degradation.
• Design or support tests to detect infant-mortality and mid-life product failures
• Evaluate field performance against expected energy yield where relevant to claim or technical investigation.
• Build and maintain documentation for standard PVsyst models, loss diagrams and basic sensitivity assessments to support customer-quality conclusions.
• Maintain traceable simulation inputs, assumptions, outputs and approved REC modelling templates

ESSENTIAL JOB COMPETENCIES:

• Technical: Understanding of PV module technology, product components, degradation and industry developments.
• Customer Quality: Field-claim handling, failure analysis, customer issue resolution and technical reporting.
• Energy Yield: Basic understanding of PV systems, irradiance, temperature effects, system losses and performance indicators; competent in PVsyst.
• Analytical & Problem Solving: Engineering judgement and use of quality tools such as 5 Whys, 8D, CAPA or DMAIC.
• Soft Skills: Project and experimental planning, product testing, report writing, teamwork and clear communication.

ADDITIONAL RESPONSIBILITIES:

• Support internal knowledge sharing on field failures, degradation and energy-yield findings.

AUTHORITIES:

• Coordinate assigned customer-quality investigations and request the information required for evidence-based analysis.
• Recommend containment, corrective action, testing or escalation based on verified findings.
• Request clarification or correction where simulation or monitoring inputs are incomplete or inconsistent.
• Issue external technical conclusions only through the applicable REC review and approval process.

• Minimum bachelor's degree in Electrical Engineering, Mechanical Engineering, Materials Engineering, Renewable Energy, Physics or a related engineering/science discipline.
• Entry level and candidates with up to 2 years of relevant work experience are encouraged to apply.
• Academic projects, internships or work involving solar PV, product reliability, failure analysis, engineering testing, system simulation or data analysis are advantageous.

REQUIRED QUALIFICATIONS AND EXPERIENCE:

• Basic capability in engineering data analysis, problem solving and technical documentation.
• Exposure to PVsyst, Aurora, HelioScope, MATLAB, Python, Power BI, GIS or CAD is advantageous but not mandatory.
• Familiarity with statistical analysis, SAP, Toyota Production System or Lean Manufacturing principles is advantageous.
• Active participation in technical reviews to support business and customer outcomes.
• Sense of urgency, ownership and self-motivation.
• Hands-on and proactive working attitude with good time management.
• Learning agility and commitment to develop PVsyst capability within 6 to 12 months.
• Willing to travel and able to work under tight timelines when required.
• Strong commitment to quality and customer satisfaction.
• Ability to communicate effectively with cross-functional teams, customers, external stakeholders and auditors.
• Ability to explain findings through clear presentations and technical reports.
• No formal people-management experience required.
• Active participation in team and cross-functional activities.
• Plan and complete assigned claim, investigation, test and simulation deliverables in accordance with agreed timelines and review gates.
• Experience in solar, semiconductor, electronics or manufacturing industries is advantageous but not required.
• Good spoken and written English; proficiency in a second or third language is advantageous.
• Final-year project, internship or portfolio involving solar PV, reliability, testing or engineering analytics is advantageous.