Systems Support Engineer (MSP)
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Location
In office (Cape Town)
First seen by Alion on Oct 30, 2026.
Overview
Company
Impact
Profile match
Recru-it is a recruitment agency that places candidates with client employers in IT, telecoms and management roles around Johannesburg, Durban and Centurion. It advertises positions such as a Cisco secure access lead architect, IT manager, principal telco platform engineer and service delivery manager for private networks. The agency is headquartered in Johannesburg, South Africa.
Role Description:
The Systems Support Engineer is a key part of the company’s service framework providing end to end management of tickets and service requests reported by the customer.
- Manage Tickets and Requests
- Receive and record all calls from the companies customers
- Provide initial assessment of all Tickets, attempt first time resolution, and /or escalation
- Assist with customer onboarding projects and migrations
- Monitor and escalate Tickets according to the customer’s SLA
- Keep users informed on status and progress of their Tickets
- Aid customer retention and satisfaction
- Help to improve efficiency, processes, documentation, and automation.
Technical Skills:
- Strong knowledge and experience of Office 365 services including Exchange Online, SharePoint, Teams and OneDrive.
- Excellent technical troubleshooting capabilities including Windows OS and applications, email flow and routing, and Office 365 services. MacOS experience a plus.
- Good working knowledge of networks, routing & switching
- PowerShell scripting and use for administration
Soft Skills
- Customer focused, with an analytical approach with good questioning & listening skills
- Excellent verbal and written communication skills suitable for an international audience
- A confident team player with a positive can-do attitude
- Fanatical attention to detail
- An ability to learn quickly, and a willingness to study and obtain new certifications and skills (certification will be a KPI of the role)
- Dependable, hardworking and self-motivated.
- Ability to cope with change
- Ownership and accountability
Technical Qualifications
- Current Microsoft Certifications in either MS or AZ tracks.
Experience
- 5+ years experience in a customer facing IT support role. Previous MSP experience extremely valuable.
Role Description:
The Systems Support Engineer is a key part of the company’s service framework providing end to end management of tickets and service requests reported by the customer.
- Manage Tickets and Requests
- Receive and record all calls from the companies customers
- Provide initial assessment of all Tickets, attempt first time resolution, and /or escalation
- Assist with customer onboarding projects and migrations
- Monitor and escalate Tickets according to the customer’s SLA
- Keep users informed on status and progress of their Tickets
- Aid customer retention and satisfaction
- Help to improve efficiency, processes, documentation, and automation.
Technical Skills:
- Strong knowledge and experience of Office 365 services including Exchange Online, SharePoint, Teams and OneDrive.
- Excellent technical troubleshooting capabilities including Windows OS and applications, email flow and routing, and Office 365 services. MacOS experience a plus.
- Good working knowledge of networks, routing & switching
- PowerShell scripting and use for administration
Soft Skills
- Customer focused, with an analytical approach with good questioning & listening skills
- Excellent verbal and written communication skills suitable for an international audience
- A confident team player with a positive can-do attitude
- Fanatical attention to detail
- An ability to learn quickly, and a willingness to study and obtain new certifications and skills (certification will be a KPI of the role)
- Dependable, hardworking and self-motivated.
- Ability to cope with change
- Ownership and accountability
Technical Qualifications
- Current Microsoft Certifications in either MS or AZ tracks.
Experience
- 5+ years experience in a customer facing IT support role. Previous MSP experience extremely valuable.
Desired Skills:
- MSP (Managed Service Provider) experience
- Office 365 services
- Windows OS
- networks
- routing & switching
- PowerShell scripting
- MS or AZ tracks
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