Receptionist

SUMMARY:
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POSITION INFO:
Must live in the Helderberg area as job is in Somerset West Only 8 days temporary position over the festive period. Must be fluent in Afrikaans Professional Front Desk & Interaction   Ensuring the Reception area is neat and tidy first thing in the morning and through-out the day (i.e.  Open curtains, put music on, tidy up the couches, flower arrangements up to Livewell standard) Overseeing the general neatness of the reception area and lounges and public ablutions and other meeting\/function areas   Greeting and welcoming all visitors in a friendly and warm manner, ensuring that they are comfortable, feel welcomed and acknowledged Announcing visitors\/guests who have appointments, to the relevant staff members in a professional manner   Coordinating access control at the front doors with regards to visitors and residents Managing the sign-in and sign-out system for guests and residents   Professional interaction with any potential candidates applying for positions at the Livewell Estate, and adhering to the HR protocols in place (if and when applicable)   Reporting any quality control concerns to relevant departments and record in handover book Receiving and distributing newspapers to all residents and lounges as per arrangement   Managing of post and documentation received, completing the ad   min register to record all incoming post received and distributed, ensuring it is delivered to the correct department Telephone and email   Answering calls in a timely and courteous manner and provide information on all caller enquiries   Taking clear and accurate messages and conveying such messages to the correct recipient timeously Redirecting all incoming telephone calls  Ensuring email messages are done timeously, professional with correct information Attending to sales calls as per enquiry sheet   Manage lounge \/ meeting bookings and set-up   Managing the bookings of the lounges and meeting areas efficiently and communicate to all relevant departments in a professional manner   Managing the set-up of lounge and\/or meeting areas timeously and communicating any catering needs   Ensuring that these areas are cleaned up after each meeting has been completed Administration, reporting and records    Assisting with other duties or admin which may be reasonably required to be performed from management Completing the handover book and ensuring accurate recording of issues for the day\/ hand over to next shift Completing any other checklists, reports, registers, as and when required Performing any clerical receptionist duties such as filing, photocopying, binding, faxing, etc. Qualifications & Experience Essential ●      Secondary Qualification:  Matric Certificate ●      Tertiary Qualification: Advantageous but not required ●      Language Professional Proficiency (read, write & speak): English ●      At least 1 year’s relevant receptionist experience in a service-related industry ●      Excellent telephone etiquette ●      Understanding and operating of a switchboard ●      Excellent verbal communication and interaction with clients and visitors ●      Understanding safety measurements ●      Clean criminal record ●      Diploma or tertiary education but not a must. ●      Course in dementia ●      Third language beneficial Characteristics ●      Empathy to the elderly ●      Patience & maturity ●      Reliable, responsible, and trustworthy ●      Positive influence on those around you ●      Assertive, yet compassionate ●      Handle people with respect and dignity ●      Adaptable and a positive attitude to change Skills & Abilities ●      Good written and communication skills ●      Emotional stability ●      Excellent interpersonal relations ●      People skills