Professional Services Consultant

We are looking for an experienced Professional Services Consultant with a strong background in IT infrastructure, networking, and network security. 

The successful candidate will be responsible for delivering professional services engagements for enterprise customers, including the design, implementation, integration, migration, optimisation, and troubleshooting of network security solutions across complex on-premises and cloud environments. 

This is a customer-facing role that requires strong technical capabilities, excellent communication skills, and the ability to independently manage technical engagements from planning through implementation. 

Key responsibilities include: 

• Deliver professional services engagements for enterprise customers in accordance with established technical and service delivery standards. 
• Provide technical consultancy and recommendations on network and security solutions. 
• Implement, integrate, migrate, upgrade, and optimise enterprise-grade network security solutions within complex network environments. 
• Support key enterprise accounts and provide technical account management where required. 
• Develop Methods of Procedure (MOP), Low-Level Designs (LLD) and other technical documentation based on customer requirements. 
• Develop test plans and conduct testing of new features, configurations, and solutions prior to production deployment. 
• Troubleshoot complex network and security-related issues and provide appropriate resolutions. 
• Conduct technical workshops and product training for customers where required. 
• Work closely with internal Sales, Engineering, Support and Product teams to ensure successful project delivery and customer satisfaction. 
• Maintain a professional and customer-focused approach throughout all engagements. 

Qualifications & Experience: 

• 5–8+ years of experience in IP-based networks, network design, network security, or related professional services roles. 
• Strong understanding of networking technologies including routing, switching and load balancing. 
• Strong knowledge of network security technologies including firewalls, VPN, IPS, Anti-Virus and Application Control. 
• Strong understanding of TCP/IP, network protocols and cybersecurity concepts. 
• Hands-on experience implementing, migrating, upgrading and optimising enterprise-grade firewall and network security platforms. 
• Experience working with complex enterprise network environments and centralised security management platforms. 
• Experience with Windows and Linux operating systems. 
• Good Linux command-line knowledge would be advantageous. 
• Experience with virtualised security environments, multi-domain security management and scalable security platforms would be advantageous. 
• Relevant networking or cybersecurity certifications are preferred. 
• Experience with scripting and automation tools such as Ansible would be advantageous. 
• Experience with cloud security and endpoint security solutions would be an advantage. 
• Strong troubleshooting and analytical skills. 
• Ability to work independently as well as collaboratively within a team. 
• Strong customer-facing and post-sales consulting experience. 
• Excellent written and verbal communication skills in English. 

Skills

technical network solutions, firewall software, Enterprise Services, Professional Networking, IPS, Customer Product Training, Network Protocols, Network Troubleshooting, Technical Account Management, Operating Systems, Enterprise Security Solutions, VPN, Linux, Information Technology and Network Security