Senior Product Manager

We are seeking a Senior Product Manager, Platform to fill this critical gap. This person will be the strategic partner to SRE, Operations and Core Platform Engineering, ensuring the platform runs reliably, the right work gets prioritised, and business stakeholders have a clear intake path.

Responsibilities:

• Build a new Admin Tool bringing multiple operations groups together.
• Own Site and Platform Reliability Goals.
• Define and maintain SLOs (Service Level Objectives) and SLIs (Service Level Indicators) for all customer-critical flows.
• Stakeholder management - work with various stakeholders within operations and client-facing teams, understand their priorities and needs.
• Translate product expectations into measurable reliability targets that SRE can engineer to.
• Identify and prioritise Top Flows, the highest-impact user journeys, and ensure they are monitored and protected.
• Lead quarterly reliability reviews with engineering and business stakeholders.

Run the Business Well:

• Own "Keep Lights On" accountability, ensuring operational continuity across Pay Ops, Customer Ops, and Compliance Ops.
• Prioritise the work on the roadmap, making trade-offs explicit and visible - all by using data.
• Track live operational health metrics and escalate risks proactively to engineering and business leadership.
• Coordinate incident response communications across stakeholders when SLA thresholds are at risk.

Manage Intake from Business Teams:

• Serve as the single point of coordination for platform requests from Pay Ops, Customer Ops, and Compliance Ops.
• Run a structured intake process: triage, size, prioritise, and schedule work transparently.
• Reduce ad-hoc requests and unplanned interruptions to SRE engineering capacity.
• Maintain a visible backlog that business stakeholders can track and trust.

Define Product Requirements for Core Platform Engineering team:

• Author clear functional and non-functional requirements for platform features and infrastructure investments.
• Partner with Core Platform Engineering to ensure requirements are feasible, scoped, and well-accepted.
• Define and track success metrics for platform feature launches.
• Build and maintain a product roadmap that aligns platform investment with business priorities.

Govern Production Data and Change Control:

• Own the end-to-end process for authorising access to production data and approving production changes.
• Balance operational agility with compliance and risk requirements.
• Work with Compliance Ops to ensure change control processes meet regulatory requirements.
• Maintain audit trails and documentation for production change approvals.

Requirements:

• 10+ years of Product Management experience, with at least 5 years in a platform, infrastructure, or operational tools context.
• Strong understanding of how operational processes and tools work, and of various operational workflows.
• Strong understanding of SRE principles: SLOs, SLIs, error budgets, incident management, and on-call operations.
• Proven ability to translate technical complexity into clear business requirements and executive communications.
• Experience working with cross-functional stakeholders in regulated or compliance-sensitive environments.
• Demonstrated ability to build and manage a prioritised product backlog under competing demands.

Preferred:

• Background in fintech, payments, or other high-availability, high-compliance environments.
• Experience running incident retrospectives and problem management processes.
• MBA or engineering degree or equivalent hands-on experience.