Senior Support Engineer

Position: Senior Support Engineer

Experience: 5+ yrs

Location: Bangalore

Employment: Full time

Job Summary:

We are looking for a technically strong professional with experience in managing large-scale, distributed data center infrastructure and troubleshooting Machine Learning (ML) algorithms. The ideal candidate should possess strong analytical and problem-solving skills, programming knowledge, and the ability to collaborate across teams while balancing infrastructure resources and business priorities.

Key Responsibilities:

• Manage and support data center infrastructure, including large-scale and distributed infrastructure environments.
• Analyze, troubleshoot, and optimize Machine Learning algorithms to ensure performance and reliability.
• Leverage programming and scripting skills using Python, SQL, Linux commands, and Shell scripting for automation, analysis, and troubleshooting.
• Collaborate effectively with cross-functional teams and stakeholders, ensuring a customer-first approach.
• Strategically plan and manage infrastructure resources, making informed decisions on resource allocation and operational trade-offs.
• Identify infrastructure and ML-related issues, perform root cause analysis, and drive effective resolutions.
• Communicate technical challenges, solutions, and recommendations clearly to internal stakeholders.

Required Skills & Qualifications:

• Experience in data center infrastructure management and large-scale distributed systems.
• Strong technical aptitude with proficiency in Python, SQL, Linux commands, and Shell scripting.
• Hands-on experience in analyzing and troubleshooting ML algorithms.
• Strong analytical, problem-solving, and decision-making abilities.
• Ability to manage resource allocation and prioritize competing business and technical requirements.
• Excellent communication, stakeholder management, and negotiation skills.
• Strong cross-functional collaboration skills with a customer-centric mindset.