Customer Experience Agent – Fintech

Location: Fully remote you can be based anywhere in the world
Hours: Flexible overlap with UK GMT required for business banking hours
Salary: $2200$3500 USD/month
Contract: Full-time permanent

Remote World is partnering with a UK-based digital bank to hire for this role. They serve over 150000 freelancers and small business owners with smart current accounts invoicing tools and expense management and their support team is central to the trust their customers place in them.

Youll support customers via live chat and email on everything from payment questions and account issues to product features and fintech support isnt just about fixing problems its about building the confidence customers need to manage their money.

• Handle inbound live chat and email queries about accounts payments and features
• Guide new customers through onboarding and account setup
• Investigate payment and transaction issues and escalate to the ops team where needed
• Maintain compliance with financial services communication standards
• Identify and flag patterns in customer issues to the product team

• Professional precise written English accuracy matters in financial services
• Calm and methodical you work through problems step by step
• Discreet and trustworthy with sensitive financial information
• Reliable and deadline-driven with strong attention to detail

• Experience in fintech banking or financial services support
• Understanding of basic banking concepts (payments transfers reconciliation)
• Familiarity with Intercom or similar fintech support tooling

• $2200$3500 USD/month based on experience
• Fully remote with flexible hours
• High-trust environment youre the voice of a financial product
• Paid leave
• Path to Senior Support Compliance or Customer Success roles

Apply with your CV and a brief note on any experience in financial services or fintech support.

We welcome applications from people of all backgrounds. If you meet most but not all of the requirements please apply anyway.