Desktop Support Engineer - Windows OS
First seen by Alion on Oct 17, 2026.
Experience:
Min 1.6 yrs with documents
Work Mode:
Onsite
Job Responsibilities:
- Hands-on experience with Microsoft Outlook and Windows OS administration.
- Familiarity with ITSM tools (ServiceNow, Freshservice, etc.) and asset management platforms.
- Working knowledge of Active Directory, OneDrive, and user administration.
- Strong troubleshooting skills across hardware, software, and network domains.
- Clear communication abilities with end-users and stakeholders.
- Ability to document processes, create SOPs, and contribute to IT knowledge base.
- Customer-centric mindset with a proactive approach to problem-solving.
Mandatory submission of:
- Educational qualification documents (marksheets and degree certificates).
- Experience proof from all previous employers (relieving letters, experience certificates, pay slips).
Preferred Qualifications (Good to Have):
- Exposure to cloud platforms (Microsoft 365, Azure, or AWS).
- Knowledge of endpoint management tools (Intune, SCCM).
- Experience with backup solutions and disaster recovery planning.
- ITIL Foundation certification or equivalent.
- Familiarity with scripting (PowerShell, Batch) for automation.
Skills
Technical Support, Windows OS, Active Directory, Troubleshooting, ITSM, Ticketing System, MS Intune, SCCM, ITIL, Windows Administration