The successful candidate will work closely with Repligen colleagues including sales account managers, product management, quality assurance, marketing, and R&D scientists/engineers to ensure our products continue to serve the evolving needs of our customers in the bioprocessing industry.
ESSENTIAL JOB FUNCTIONS
- Work in coordination with the Repligen sales team and product management to provide pre and post-sales support to customers for Repligen downstream product lines. This will include responding to customer requests for technical support, giving technical seminars, performing product demonstrations, providing on-site/in-lab support and training, troubleshooting and assisting with the execution of voice of customer surveys
- Develop and execute project plans to meet customer needs using Repligen technologies
- Draft detailed technical reports from customer interaction
- Provide knowledge and customer feedback to product management and R&D for the continuous improvement of products
- Contribute to applications data and collateral generation
- Present technical posters and seminars at trade shows, Wechat and conferences
- Develop and support customers as they move through the clinical pipeline from lab-scale to large scale commercial processes.
QUALIFICATIONS
- Education, Training & Experience
- A minimum of a BSc degree in a scientific discipline (biology, biochemistry, or related field)
- A minimum of 5+ years of experience working in a downstream purification discipline in a development or manufacturing setting in the bioprocessing industry.
- Relevant experience in filtration and chromatography
- Working knowledge of scale-up/scale-down, tech transfer and cGMP requirements.
- Knowledge and experience in Gene/Cell Therapy and hands-on skills on TFF operation and experience on column packing are a plus
Knowledge, Skill, and Ability
· Outstanding interpersonal skills: ability to build strong relationships with cross-functional team members and lead through influence
· Ability to “get the job done”/ “can-do attitude” and take responsibility for results and performance without direct authority.
· Attention to detail, excellent verbal and written communication skills, good analytical and problem-solving skills, multi-tasking skills, and strong and timely organizational skills.
· Able to draft and execute SOPs and work instructions.
· Self-learning ability and resourceful and creativity to resolve complex problems in the field.
- Proficient in Chinese and English, listening, reading, writing, and speaking.
- Able to travel up to 70% domestic travel and occasionally internationally.

