Business Applications Administrator

We are seeking a Business Applications Administrator / Property ERP Support Analyst to support and administer property management applications such as Yardi, Entrata, MRI, RealPage, or similar ERP platforms. The ideal candidate will have hands-on experience in functional support, application administration, workflow configuration, user access management, troubleshooting, and stakeholder coordination within property management or real estate application environments. This role is best suited for professionals with Property ERP functional support or application administration experience rather than finance/accounting operations or pure software development backgrounds.

Responsibilities:

• Provide day-to-day functional and application support for Property Management ERP platforms such as Yardi, Entrata, MRI, RealPage, or similar systems.
• Configure and maintain: User access and security roles, Workflow configurations, Notifications and approval flows, Property/entity/unit setup.
• Troubleshoot and resolve application-related issues and support tickets.
• Coordinate with business users, IT teams, and third-party vendors for issue resolution and system enhancements.
• Support onboarding, setup, configuration changes, and production support activities.
• Perform root cause analysis and ensure timely resolution of incidents within SLA timelines.
• Assist with testing, UAT support, documentation, and process improvement initiatives.
• Maintain SOPs, knowledge articles, and system support documentation.
• Provide training and guidance to business users on application functionality and processes.

Requirements:

• Experience working with Property Management ERP platforms such as Yardi Voyager, Entrata, MRI, RealPage or similar applications.
• Strong experience in: Application Support, Functional Support, System Administration, User Access Management, Workflow Configuration, Production Support.
• Good understanding of property management / real estate business processes.
• Experience with ticketing tools such as ServiceNow, Jira, etc.
• Strong troubleshooting, communication, and stakeholder management skills.

Preferred Qualifications:

• Experience in Property Management or the Real Estate domain.
• Exposure to onboarding, configuration, and workflow setup activities.
• Knowledge of SQL/reporting tools is an added advantage.
• Experience supporting global users/clients is preferred.

Skills

Application Support, Entrata, Functional Support, MRI, Production Support, RealPage, System Administration, User Access Management, Workflow Configuration, Yardi