Senior Software Engineer - ServiceNow

About this role:

Wells Fargo is seeking a Senior Software Engineer.

In this role, you will:

• Lead moderately complex initiatives and deliverables within technical domain environments

• Contribute to large scale planning of strategies

• Design, code, test, debug, and document for projects and programs associated with technology domain, including upgrades and deployments

• Review moderately complex technical challenges that require an in-depth evaluation of technologies and procedures

• Resolve moderately complex issues and lead a team to meet existing client needs or potential new clients needs while leveraging solid understanding of the function, policies, procedures, or compliance requirements

• Collaborate and consult with peers, colleagues, and mid-level managers to resolve technical challenges and achieve goals

• Lead projects and act as an escalation point, provide guidance and direction to less experienced staff

Required Qualifications:

• 4+ years of Software Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualification:

• Deliver on moderately complex initiatives and deliverables within technical domain environments.

• Contribute to large scale planning of strategies. Design, code, test, debug, and document for projects and programs associated with technology domain, including upgrades and deployments.

• Review moderately complex technical challenges that require an in-depth evaluation of technologies and procedures.

• Resolve moderately complex issues and lead a team to meet existing client needs or potential new clients needs while leveraging solid understanding of the function, policies, procedures, or compliance requirements.

• Collaborate and consult with peers, colleagues, and mid-level managers to resolve technical challenges and achieve goals.

• Lead projects and act as an escalation point, provide guidance and direction to less experienced staff.

• Work in the agile teams and contribute towards self-organized, self-sustained teams.

• Design, Build and test the requirements on Service now.

• This role requires close collaboration with product owners, business analysts, and other stakeholders to deliver high-impact solutions that align with business goals.

• 4+ years of hands-on experience in ServiceNow development

• Proficiency in ServiceNow Flow Designer, scripting (JavaScript), and REST/SOAP integrations.

• Deep understanding of ServiceNow architecture, including tables, Glide APIs (GlideRecord, GlideForm, etc.).

• Experience in building and managing ServiceNow reports and dashboards.

• Strong analytical, problem-solving, and communication skills.

• ServiceNow Certified System Administrator or higher certification.

• ServiceNow Certified Application Developer or Implementation Specialist.

• Experience integrating AI/ML capabilities into enterprise platforms.

• Familiarity with Virtual Agent Designer and building conversational interfaces.

• Perform the unit testing activities; unit & integration. Develop automation scripts where possible. Coordinate Quality Assurance and User Acceptance Testing

• Use the OOTB functionalities of ServiceNow with minimum/zero customizations

• Implement, configure and maintain and improved platform functionality

• Analyze and transform business and user requirements into actionable specifications

• Consult and advise cross-functional teams on existing and forthcoming solutions

• Team player with excellent coordination across the distributed teams.

Job Expectations:

• Sound knowledge of CMDB with atleast 4+ years of experience and capability in implementing, maintaining and building upon ServiceNow platform technologies, workflows and integrations

• Experience using scripting languages such as Javascript, Glide, Jelly etc., and use of Business Rule, UI Policies, Data Policies etc.

• Experience with ServiceNow ATF. Automation testing is a plus

• Good communication skills; written and verbal

• Automate service delivery processes by implementing and optimizing ServiceNow workflows.

• Integrate Generative AI capabilities into ServiceNow to enable intelligent recommendations, summarizations, and enhance Virtual Agent interactions.

• Collaborate with product owners, business analysts, and cross-functional teams to understand requirements and deliver scalable, user-centric solutions.

• Stay current with ServiceNow platform updates and Gen AI advancements to continuously improve platform capabilities.

• Deliver high-quality, scalable solutions that enhance user experience and streamline service delivery.

• Actively contribute to innovation by leveraging Gen AI and conversational technologies.

• Maintain documentation and follow best practices for ServiceNow development and integration.

• Participate in code reviews, sprint planning, and continuous improvement initiatives.

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.